Business Banking Relationship Manager

BMO • Shorewood, IL

11d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and grow BMO’s market share. Uses consultative sales and business development practices to identify opportunities, attract and retain clients, expand existing relationships, and refer clients to BMO colleagues as appropriate. Develops a strong understanding of the local market and builds relationships with referral sources and centres of influence.

Provides business banking expertise, responsive customer service, and financial solutions aligned with client needs and goals. Manages long-term, profitable client relationships and increases wallet share within the assigned portfolio. Develops and executes business and relationship management plans to support sales, customer retention, and business growth.

The role also supports business and operational programs, analyzes performance and data, contributes to change management activities, and provides recommendations and guidance to internal stakeholders. It follows applicable security, confidentiality, risk management, regulatory, and ethical requirements while delivering accurate and timely service. Work is primarily focused on a business group within BMO, though it may have broader enterprise-wide reach.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to support ongoing business growth.
• Generate appointments and sales opportunities through targeted efforts.
• Develop, maintain, and execute business plans and relationship management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver exceptional customer service, expertise, responsive service, and support.
• Develop profitable long-term client relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions aligned with customer goals.
• Resolve issues or escalate them as appropriate.
• Develop solutions and recommendations based on business strategy and stakeholder needs.
• Advise and guide assigned business groups on implementing solutions.
• Analyze data and information to provide insights and recommendations on strategic problems.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into the planning and implementation of operational programs.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of business or group programs.
• Follow security and safeguarding procedures and apply due diligence to prevent loss and comply with Bank policies and ethical standards.
• Maintain confidentiality of customer and Bank information in accordance with policies and procedures.
• Identify risks and take appropriate action, including meeting documentation and regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Work independently on a range of complex tasks, exercise judgment to diagnose and solve problems within established rules, and undertake broader accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package.
• Other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level