Business Banking Relationship Manager

Bank of Montreal • Mount Prospect, IL

4d

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices to attract clients, expand existing relationships, grow wallet share, and meet customer retention objectives. It develops sales strategies, business plans, internal and external networks, and referral sources, while identifying prospects and cross-selling products and services suited to clients’ needs.

The role delivers responsive customer service, provides accurate information and financial solutions, builds client trust, and resolves or escalates issues. It analyzes business and customer information to make recommendations, monitors performance, coordinates databases in accordance with data governance standards, and supports operational and change-management initiatives. The position also follows security, confidentiality, risk-management, regulatory, and ethical requirements to protect customers and the Bank. Work is primarily focused on a business group within BMO, with potential for broader enterprise-wide scope. The employee works independently on complex tasks and may be assigned broader accountabilities.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new clients and expand existing relationships.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and business opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve growth and customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust through expertise, responsive service, and support.
• Provide accurate information about business banking products and services, understand customer needs, and offer appropriate financial solutions.
• Resolve customer issues or escalate them as appropriate.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or groups on implementation.
• Analyze data and information, monitor performance, and address issues with insights and recommendations.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational program planning and implementation, and support the development and promotion of business or group programs.
• Deliver timely, accurate, and efficient work.
• Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
• Protect the confidentiality of customer and Bank information and identify risks, taking appropriate action and completing required documentation and regulatory requirements.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions in accordance with the Bank’s policies, laws, regulations, and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree