Business Banking Relationship Manager

Bank of America•Houston, TX

9d•Onsite

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million and actively manages and deepens relationships with high-value and opportunity clients. The role supports profitability and growth of the business banking customer base, identifies and develops business opportunities, and acquires new clients through prospecting, networking, and external referral sources. It also includes opening core business accounts in accordance with procedural guidelines. The position delivers a branded client experience, manages client relationships and sales opportunities, and uses knowledge of credit and financial analysis to advise small business owners. The manager partners with internal specialists and supports the growth of the bank’s Small Business segment. The role is in-office, with a minimum of 80% of time spent in the field, and is scheduled for first shift, 40 hours per week.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze clients’ financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Ability to partner and negotiate with a team of bank employees to solve client issues.
Demonstrated management of a client portfolio with a focus on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
High school diploma/GED or equivalent work experience.

Nice To Haves

Community leadership experience.
Strong computer skills and ability to multitask in a demanding environment.
Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to address client needs, drive sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions while conducting small business relationship reviews.
Deliver a branded customer experience within assigned sales portfolios, spending at least 80% of the time in the field.
Build relationships with Merchant, Practice Solutions, Treasury, and Business Banking partners to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth of the bank’s Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while supporting a client- and employee-centric culture.
Acquire new client opportunities through prospecting, networking, and developing external referral sources.
Open core business accounts while following procedural guidelines.