Business Banking Relationship Manager

Bank of Montreal • Madison, WI

3d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and grow BMO’s market share. Applies consultative sales and business development practices within an assigned jurisdiction or portfolio, identifying opportunities and referring clients to BMO colleagues as appropriate. Develops and executes sales strategies, business plans, and relationship management strategies to attract new clients, expand existing relationships, and achieve customer retention objectives.

Builds internal and external networks and referral sources, develops relationships with local centers of influence, and generates appointments through targeted sales efforts. Provides responsive service, expertise, and guidance; answers questions about business banking products and services; understands client needs; and offers financial solutions that support customer goals. Builds rapport and trust, maintains profitable long-term client relationships, and expands wallet share within the assigned portfolio.

Analyzes business and stakeholder needs, develops recommendations, tracks performance, and addresses issues. Coordinates database management and data alignment in accordance with governance standards. Builds and participates in change management plans and activities, contributes to operational program planning and implementation, and supports business/group programs. Delivers timely, accurate, and efficient service.

Follows security, safeguarding, confidentiality, due diligence, and regulatory requirements to protect customer and Bank information and maintain operational integrity. Identifies and manages risk in accordance with BMO’s Risk Management Framework, Risk Culture, approved Risk Appetite, policies, laws, and regulations. Exercises judgment to diagnose and solve problems, works independently on complex tasks, and may take on broader responsibilities as needed.

The role typically requires 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. The stated salary range is $65,000–$140,000, salaried; compensation may vary based on location, skills, experience, education, and qualifications, and may include commission or other incentives. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
• Develop and execute sales strategies and business plans to attract clients, expand relationships, and achieve customer retention objectives.
• Identify prospective customers, generate sales appointments, cross-sell products and services, and refer opportunities to BMO colleagues as appropriate.
• Develop internal and external networks, referral sources, and relationships with local centers of influence.
• Provide customer service, product information, financial guidance, and solutions that address customer needs and goals.
• Build rapport, credibility, and trust with clients; maintain profitable long-term relationships and expand wallet share.
• Resolve or escalate issues and make recommendations based on business strategy and stakeholder needs.
• Analyze data and business problems, monitor performance, and address issues with insights and recommendations.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build or participate in change management plans and activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation, and support the development and promotion of business/group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security, safeguarding, confidentiality, due diligence, and regulatory procedures to prevent loss and maintain operational integrity.
• Identify risks and take appropriate actions, including completing documentation and meeting regulatory requirements.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level