Business Banking Relationship Manager

Bank of Montreal • New Berlin, WI

4d

About The Position

The Business Banking Relationship Manager cultivates and manages relationships with a portfolio of small business clients, building a pipeline of new business and increasing BMO’s market share. The role applies consultative sales and business development practices to attract new clients, grow existing relationships, expand wallet share, and achieve customer retention objectives. It develops referral networks and relationships with local centres of influence, identifies customer needs, and recommends appropriate business banking products and financial solutions.

The position delivers responsive customer service, provides information and guidance on business banking products and services, and resolves or escalates issues. It also analyzes business and performance information, makes recommendations, supports operational programs and change initiatives, and coordinates database management in line with data governance standards.

The role follows bank security, confidentiality, risk management, and regulatory requirements, applying due diligence to protect customers and the bank. It exercises judgment and works independently on a range of complex tasks; broader responsibilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influencing skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business and relationship management plans to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver responsive customer service and provide expertise, support, and accurate information about business banking products and services.
• Develop profitable long-term relationships and expand wallet share in the assigned portfolio.
• Understand customer needs and recommend financial solutions that meet customer goals.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and provide implementation guidance to the assigned business or group.
• Analyze data and information, provide insights and recommendations, and monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build and lead or participate in change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation, and support development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Protect the confidentiality of customer and bank information and identify and address risks, documentation, and regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions in accordance with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
• Training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level