Business Banking Relationship Manager

Bank of Montreal • Downey, CA

9d

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies consultative sales and business development practices for an assigned jurisdiction or portfolio, identifying opportunities and referring clients to BMO colleagues as appropriate. Develops and executes strategies to attract new clients, expand existing relationships, build referral networks, and grow business results through targeted sales efforts.

Develops and executes business plans and relationship management strategies to support customer retention, identify prospective customers, and cross-sell products and services. Builds client rapport and trust, understands local markets and customer needs, provides expertise and responsive service, and develops profitable long-term relationships while expanding wallet share. Answers inquiries about business banking products and services, offers financial solutions aligned with customer goals, and resolves or escalates issues.

Analyzes business needs and data to develop solutions and recommendations, advises business groups on implementation, monitors performance, and addresses issues. Coordinates databases in line with data governance standards and leads or participates in change management activities, operational planning, and program support. Delivers timely and accurate service while following security, safeguarding, confidentiality, due diligence, risk management, regulatory, and ethical requirements. Works independently on complex tasks, exercising judgment within established rules; additional responsibilities may be assigned as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and sales opportunities through targeted sales efforts.
• Develop and execute business plans and relationship management strategies to support customer retention.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust through expertise, responsive service, and support.
• Provide accurate information and advice about business banking products and services; recommend financial solutions aligned with customer goals.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy, stakeholder needs, data, and analysis.
• Advise assigned business groups on implementing solutions.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation, and support business/group programs.
• Deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures, maintain confidentiality, and apply due diligence to prevent loss and uphold operational integrity.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions in accordance with business strategy, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree