Business Banking Relationship Manager

Bank of Montreal • Clovis, CA

10d

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business-development practices, identifies opportunities, develops referral networks, and executes strategies to attract new clients and expand existing relationships. It also manages customer retention, cross-sells products and services, and provides expertise and responsive support to build trust and long-term profitable client relationships.

The position develops and executes business plans and relationship-management strategies, understands local markets, and provides financial solutions aligned with customer goals. It analyzes business problems and data, monitors performance, coordinates databases in accordance with governance standards, and contributes to operational and change-management initiatives. The role delivers accurate and timely service while following security, confidentiality, risk-management, regulatory, and ethical requirements. The work primarily supports a BMO business or group, with possible broader enterprise-wide responsibilities.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Build and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Identify prospective clients, generate appointments, and execute targeted sales strategies to attract new business and expand existing relationships.
• Develop internal and external networks, referral sources, and relationships with local centres of influence.
• Develop, maintain, and execute business plans and relationship-management strategies to support customer retention.
• Identify customer needs and cross-sell business banking products and services that meet customer goals.
• Provide accurate information, financial expertise, responsive service, and support; resolve or escalate customer issues.
• Develop long-term profitable client relationships and expand wallet share within the assigned portfolio.
• Analyze data and strategic problems to provide insights, recommendations, and solutions based on business strategy and stakeholder needs.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational program planning and implementation, and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures, maintain confidentiality, and meet due-diligence, documentation, and regulatory requirements.
• Identify risks and make sound, risk-informed decisions in accordance with BMO’s risk framework, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, perks, and rewards, depending on the position’s pay type

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level