Business Banking Relationship Manager

Bank of Montreal • Reno, NV

6d

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business, increase BMO’s market share, and expand existing relationships. The role uses consultative sales and business development practices to attract clients, identify opportunities, grow revenue, and meet customer needs with appropriate financial solutions. It develops referral networks and local relationships, provides responsive customer service, and manages long-term, profitable client relationships.

The position develops and executes business plans and relationship management strategies to support growth and customer retention. It also analyzes business and customer information, monitors performance, recommends solutions, and contributes to operational and change-management initiatives. The role follows BMO’s security, confidentiality, risk-management, regulatory, and ethical requirements, taking sound, risk-informed decisions in line with the bank’s policies and approved risk appetite.

Requirements

• Typically 4–6 years of relevant experience.
• A post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share.
• Apply consultative sales and business development practices for an assigned jurisdiction or portfolio.
• Identify business opportunities and make referrals to BMO colleagues as appropriate.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support business growth.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship management strategies to achieve growth and customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand local markets and develop relationships with centres of influence.
• Deliver responsive customer service and provide expertise, support, and accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals; resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or groups on implementation.
• Break down strategic problems, analyze data and information, and provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration comply with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational program planning and implementation, and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and exercise due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in accordance with Bank policies and procedures.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements, to maintain operational integrity.
• Apply BMO’s Risk Management Framework and Risk Culture, making sound, risk-informed decisions that protect assets and comply with applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level