Business Banking Relationship Manager

Bank of America•Houston, TX

About The Position

At Bank of America, the Business Banking Relationship Manager provides comprehensive financial solutions to businesses with annual revenues up to $20 million, actively managing and deepening relationships with high-value and opportunity clients. The role supports the profitability and growth of the business banking customer base, develops new client opportunities through prospecting, networking, and external referral sources, and opens core business accounts in accordance with procedural guidelines. The position manages the end-to-end client journey, delivers a branded customer experience, and advises small business owners on financial solutions, services, and digital capabilities. It works with internal partners and supports the bank’s sales delivery model to achieve performance and growth goals. The role is in the field at least 80% of the time and includes coaching, developing, and providing feedback to associates and clients.

Requirements

Proven success in consultative sales in financial services and/or business-to-business sales.
Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
Passion for outside sales and willingness to spend time prospecting.
Motivation to enhance existing relationships and exceed sales goals.
Ability to analyze client financial conditions and industry trends.
Ability to understand and interpret financial statements and cash flow analysis.
Excellent communication skills and demonstrated leadership ability.
Enjoys partnering and negotiating with a team of bank employees to solve client issues.
Demonstrated management of a client portfolio focused on relationship development and deepening.
Thorough knowledge of small business financial products and services.
Familiarity with CRM platforms and other banking systems.
High school diploma/GED or equivalent work experience.

Nice To Haves

Community leadership experience.
Strong computer skills and the ability to multitask in a demanding environment.
Bachelor’s degree in business, finance, economics, or a related field, or seven years of relevant work experience.

Responsibilities

Manage the end-to-end client journey to meet client needs, drive sales opportunities, and mitigate risk.
Identify and refer specialized small business opportunities and solutions, and conduct small business relationship reviews.
Deliver a branded customer experience within aligned sales portfolios while spending at least 80% of the time in the field.
Build relationships with partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
Use credit knowledge to advise small business owners on solutions, services, and digital capabilities that support their short- and long-term business goals.
Support execution of the sales delivery model to achieve targeted performance and growth for the bank’s Small Business segment.
Coach, develop, guide, and provide feedback to associates and clients while embodying a client- and employee-centric culture.
Prospect, network, develop external referral sources, and acquire new client opportunities.
Open core business accounts while adhering to procedural guidelines.