Business Banking Relationship Manager

Bank of Montreal • Milwaukee, WI

3d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role uses consultative sales and business development practices to attract new clients, expand existing relationships, grow wallet share, and achieve customer retention objectives. It develops sales strategies, business plans, referral networks, and relationships with local centers of influence, while identifying customer needs and recommending suitable business banking products and financial solutions.

The role delivers responsive customer service, provides expertise on business banking products and services, and resolves or escalates issues. It also analyzes business and customer information, monitors performance, supports operational and change-management initiatives, and provides advice to assigned business groups. The position follows bank security, confidentiality, risk-management, regulatory, and data-governance requirements, making sound decisions in line with BMO policies and applicable laws and regulations.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
• Develop and execute sales strategies to attract new business clients, expand existing relationships, and grow wallet share.
• Generate appointments and sales opportunities through targeted sales efforts; identify prospective customers and cross-sell products and services that meet their needs.
• Build internal and external networks and referral sources, including relationships with local centers of influence.
• Develop, maintain, and execute business plans and relationship-management strategies to support customer retention and business growth.
• Build client rapport, establish credibility and trust, and deliver exceptional, responsive customer service.
• Answer inquiries and provide accurate information about business banking products and services; understand customer needs and recommend appropriate financial solutions.
• Resolve or escalate customer and operational issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into operational program planning and implementation; support the development and promotion of business/group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
• Maintain the confidentiality of customer and bank information in accordance with bank policies and procedures.
• Identify risks and take appropriate actions, including completing required documentation and meeting regulatory requirements.
• Apply BMO’s Risk Management Framework and Risk Culture, making risk-informed decisions that protect assets and comply with applicable policies, laws, and regulations.
• Undertake other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level