Business Banking Relationship Manager

KeyBank • Hartford, CT

5d • $80,000 - $150,000 • Hybrid

About The Position

The Business Banking Relationship Manager serves as a relationship manager and financial advisor to clients, introducing Business Banking products, capabilities, and solutions to meet client needs and exceed service expectations. The role acquires new relationships and manages and grows existing client relationships. It requires strong risk management acumen across credit, operations, and compliance, serving as a first line of defense in upholding KeyBank's profitability standards and moderate risk profile.

The position is based at 225 Asylum Street, Suite 1910, Hartford, Connecticut. Key prioritizes in-office presence while providing flexible options when a role can be performed effectively in a mobile environment. Occasional travel, including overnight stays, is required. The position offers a base salary range of $80,000 to $150,000 annually and eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. The posting directs applicants to a separate list of eligible benefits but does not specify those benefits.

Requirements

• Bachelor's degree or equivalent experience.
• At least 3 years of experience in a small business or commercial lending environment.
• At least 1 year of experience cross-selling products, with the ability and a track record of meeting or exceeding aggressive sales goals.
• Ability to build trust through a client-centric approach.
• Ability to use a long-term, innovative approach to client problem-solving and decision-making to build relationships and generate solutions.
• Expertise within a defined industry or geography and product set.
• Focus on revenue growth and generating results.
• Understanding of the financial, operational, and strategic drivers of client organizations to provide relevant banking solutions.
• Ability to use structured sales methodologies, principles, and practices while accounting for the client and environment.
• Understanding of Key's risk culture and ability to manage risk/reward trade-offs.

Responsibilities

• Serve as the trusted financial advisor and business partner to clients, acting as the Business Banking expert and primary contact for most client-related matters.
• Drive business development by building a holistic understanding of client and prospect businesses, industries, relevant data, and trends.
• Explain Key's capabilities and how its products—including cash management, payments, and equipment finance—can support clients' businesses.
• Maintain an active prospecting effort, including identifying, qualifying, and calling prospects, and develop a Center of Influence referral network.
• Assemble cross-functional teams to respond to client requests, engage experts when needed, and identify cross-selling opportunities.
• Continuously improve functional, technical, sales, and credit expertise and share knowledge with team members; partner with Credit as the first-level sponsor for credit decisions.
• Lead and participate in credit processes and take accountability for portfolio activities and issues, including underwriting, structuring, portfolio management, asset quality, and accurate risk assessment.
• Perform other assigned duties and comply with KeyBank policies and procedures, conduct business ethically, avoid conflicts of interest, and act in the best interests of clients and Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits eligibility is referenced, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level