Business Banking Relationship Manager

Bank of Montreal • Burbank, CA

11d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Uses consultative sales and business development practices to attract new clients, grow existing relationships, expand wallet share, and meet customer retention objectives. Builds internal and external networks and referral sources, understands the local market, and provides responsive expertise and guidance on business banking products and services.

The role also develops solutions and recommendations informed by business strategy and stakeholder needs; analyzes data and monitors performance; supports operational and change-management initiatives; and delivers timely, accurate service. It follows bank security, confidentiality, risk-management, due diligence, and regulatory requirements. The position may focus primarily on a business group within BMO or have a broader enterprise-wide scope. The employee works independently on complex tasks, exercises judgment within established rules, and may be assigned broader responsibilities as needed.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources, generate appointments, and pursue targeted sales opportunities.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build rapport, earn client trust, and deliver responsive customer service, expertise, and support.
• Understand customer goals and needs, provide accurate information about business banking products and services, and recommend appropriate financial solutions.
• Develop long-term profitable relationships and expand wallet share within the assigned portfolio.
• Resolve or escalate customer issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Analyze data and strategic problems to provide insights and recommendations; monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into the planning and implementation of operational programs and support the development and promotion of business or group programs.
• Execute work to deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and apply due diligence to prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information and comply with Bank policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements, to maintain operational integrity.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, protect assets, and comply with applicable policies, laws, and regulations.
• Exercise judgment to identify, diagnose, and solve problems within established rules; work independently on complex tasks and accept broader assignments as needed.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives may be included, depending on the compensation package.
• Discretionary bonuses and other perks and rewards may be included, depending on the compensation package.
• Training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree