Business Banking Relationship Manager

BMO • Crystal Lake, IL

6d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business and increase BMO’s market share. The role uses consultative sales and business development practices to attract clients, expand existing relationships, identify opportunities, and refer clients to BMO colleagues when appropriate. It develops and executes sales and relationship-management strategies, grows referral networks, and works toward customer retention and portfolio growth.

The position provides business banking product and service information, understands customer needs, and recommends financial solutions aligned with customers’ goals. It builds client trust through responsive service and expertise, maintains profitable relationships, expands wallet share, and resolves or escalates issues. The role also analyzes business problems and data, monitors performance, supports operational and change-management programs, and maintains data governance and regulatory compliance.

The Relationship Manager works independently on complex tasks within established rules, applies sound risk-management practices, and protects customer and Bank information. The role may include broader work or accountabilities as assigned.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support ongoing business growth.
• Generate appointments and business opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve customer retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build rapport, credibility, and trust with clients as their relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver exceptional customer service, expertise, responsive service, and support.
• Develop long-term profitable relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs.
• Provide advice and guidance to the assigned business or group on implementing solutions.
• Break down strategic problems and analyze data and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
• Provide input into the planning and implementation of operational programs.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and apply due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
• Identify risks and take appropriate actions, including meeting documentation and regulatory requirements, to maintain operational integrity.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, applicable policies, laws, and regulations.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level