Business Banking Relationship Manager

BMO • Frankfort, IL

11d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. Applies consultative sales and business development practices for an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops sales strategies, referral networks, and business plans to attract clients, expand existing relationships, retain customers, and grow profitable business. Provides expertise and responsive customer service, understands client needs, and recommends appropriate financial solutions.

The role also analyzes business problems and performance data, makes recommendations, supports operational and change management initiatives, coordinates database management in alignment with data governance standards, and provides input on program planning and implementation. It executes work accurately and efficiently while complying with security, confidentiality, risk management, regulatory, and ethical requirements. The position works independently on complex tasks, exercises judgment within established guidelines, and may take on broader responsibilities as needed.

BMO states a salary range of $65,000 to $140,000. Pay is salaried, and compensation may vary based on location, skills, experience, education, and qualifications; commission structures or other incentives may apply. The described compensation package may include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources to grow BMO’s business.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship management strategies to achieve retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build client rapport, credibility, and trust as a relationship manager.
• Understand the local market and develop relationships with centres of influence.
• Deliver responsive customer service, answer inquiries, and provide accurate information about business banking products and services.
• Develop long-term profitable relationships and expand wallet share within the assigned portfolio.
• Understand customer needs and recommend financial solutions that support customer goals.
• Resolve or escalate issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
• Analyze strategic problems, data, and information to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
• Build change management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into the planning and implementation of operational programs.
• Execute work to deliver timely, accurate, and efficient service.
• Support the development and promotion of a business or group program.
• Follow security and safeguarding procedures and apply due diligence to prevent losses from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain confidentiality of customer and Bank information in compliance with policies and procedures.
• Identify risks and take appropriate actions, including meeting documentation and regulatory requirements to maintain operational integrity.
• Apply the Risk Management Framework, make sound risk-informed decisions, protect assets, and comply with applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives or discretionary bonuses may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level