Business Banking Relationship Manager

Bank of Montreal•Elk Grove, IL

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices to attract new clients, expand existing relationships, and grow the assigned portfolio. It develops referral networks, identifies client needs, recommends financial solutions, and provides responsive service and guidance. The position develops and executes business and relationship-management plans to support growth and customer retention. It monitors performance, analyzes information, coordinates data governance, and contributes to operational programs and change initiatives. The role also follows security, confidentiality, risk-management, regulatory, and ethical requirements to protect customer and Bank information and maintain operational integrity. Work is primarily focused on a business or group within BMO, with the possibility of broader enterprise-wide focus.

Requirements

Typically 4–6 years of relevant experience.
Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage relationships with a portfolio of small business clients to develop new business and increase market share.
Develop and execute sales strategies to attract new business clients and expand existing relationships.
Build internal and external networks and referral sources, and develop relationships with local centres of influence.
Generate appointments and sales opportunities through targeted sales efforts.
Develop, maintain, and execute business plans and relationship-management strategies to achieve growth and customer-retention objectives.
Identify prospective customers and cross-sell products and services that meet their needs.
Build client rapport and credibility, provide expertise and responsive service, answer inquiries, and provide accurate information about business banking products and services.
Understand customer needs and recommend financial solutions that support customer goals.
Resolve or escalate issues and provide advice and guidance on implementing solutions.
Break down strategic problems, analyze data and information, and provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
Provide input into the planning and implementation of operational programs and support the development and promotion of business or group programs.
Execute work to deliver timely, accurate, and efficient service.
Follow security and safeguarding procedures and apply due diligence to help prevent fraud, robbery, counterfeiting, money laundering, and defalcation.
Maintain the confidentiality of customer and Bank information in accordance with policies and procedures.
Identify risks and take appropriate actions, including meeting documentation and regulatory requirements.
Apply BMO’s Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.