Business Banking Relationship Manager

BMO • Thousand Oaks, CA

12d • $65,000 - $140,000

About The Position

Cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business and increase BMO’s market share. Applies consultative sales and business development practices to an assigned jurisdiction or portfolio, identifies opportunities, and refers clients to BMO colleagues as appropriate. Develops sales strategies, referral networks, and business plans to attract new clients, expand existing relationships, retain customers, and grow profitable business.

Provides expertise and responsive service, answers questions about business banking products, understands customer goals, and recommends appropriate financial solutions. Builds credibility and trust with clients, develops local-market relationships, and resolves or escalates issues. The role also analyzes performance and data, supports operational and change-management initiatives, coordinates database management in line with governance standards, and follows security, confidentiality, risk-management, and regulatory requirements.

The position works independently on a range of complex tasks, exercises judgment to identify and solve problems within established rules, and may take on broader work or accountabilities as needed. BMO describes its compensation as salaried, with a stated salary range of $65,000 to $140,000; compensation may vary and may include commission, incentives, bonuses, and other rewards. BMO also mentions health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to drive business growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Cultivate, build, and manage relationships with a portfolio of small business clients to generate new business and increase market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Develop internal and external networks and referral sources to support business growth.
• Generate appointments and business opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve customer-retention objectives.
• Identify prospective customers and cross-sell products and services that meet their needs.
• Build rapport, credibility, and trust with clients, and deliver responsive customer service and support.
• Understand the local market and develop relationships with centres of influence.
• Answer inquiries about business banking products and services and provide accurate information.
• Understand customer needs and offer financial solutions that support customer goals.
• Resolve issues or escalate them as appropriate.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Analyze data and information to provide insights and recommendations; monitor performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with data-governance standards.
• Build and support change-management plans and activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into operational-program planning and implementation; support the development and promotion of business or group programs.
• Execute work to provide timely, accurate, and efficient service.
• Follow security and safeguarding procedures and conduct due diligence to help prevent loss from fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in compliance with policies and procedures.
• Identify risks and take appropriate actions, including completing documentation and regulatory requirements to maintain operational integrity.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions in line with business strategy, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree