Business Banking Relationship Manager

BMO • Madison, WI

5d • $65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to generate new business and grow BMO’s market share. The role uses consultative sales and business development practices to attract new clients, expand existing relationships, identify cross-selling opportunities, and make referrals to BMO colleagues. It develops and executes sales and relationship-management strategies to meet growth and customer-retention objectives, builds local networks and referral sources, and provides responsive expertise and support to clients.

The position understands client needs and local markets, provides information and financial solutions, develops long-term profitable relationships, and resolves or escalates issues. It also analyzes business problems and performance data, recommends solutions, supports operational and change-management initiatives, and coordinates databases in accordance with data-governance standards. The role follows security, confidentiality, risk-management, regulatory, and ethical requirements to protect customers and the Bank.

Requirements

• Typically 4–6 years of relevant experience.
• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Strong financial analysis skills, including interpreting financial statements, assessing creditworthiness, and providing actionable insights to support growth and mitigate risk.
• Strong knowledge of business banking products, lending processes, loan documentation, and supporting policies, procedures, and technologies.
• Strong experience in customer sales and service.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Build and manage relationships with a portfolio of small business clients to develop new business and increase BMO’s market share.
• Develop and execute sales strategies to attract new business clients and expand existing relationships.
• Build internal and external networks and referral sources, including relationships with local centres of influence.
• Generate appointments and opportunities through targeted sales efforts.
• Develop, maintain, and execute business plans and relationship-management strategies to achieve growth and customer-retention objectives.
• Identify prospective customers and cross-sell products and services suited to their needs.
• Build rapport, credibility, and trust with clients through expertise, responsive service, and support.
• Maintain profitable client relationships and expand wallet share within the assigned portfolio.
• Answer inquiries and provide accurate information about business banking products and services.
• Understand customer needs and offer financial solutions that support their goals.
• Resolve or escalate client issues.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
• Analyze strategic problems and data to provide insights and recommendations.
• Monitor and track performance and address issues.
• Coordinate database management and ensure data alignment and integration in accordance with governance standards.
• Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Contribute to planning and implementing operational programs, and support the development and promotion of business or group programs.
• Deliver timely, accurate, and efficient service.
• Follow security and safeguarding procedures and conduct due diligence to prevent loss and fraud in accordance with Bank policies and ethical standards.
• Protect the confidentiality of customer and Bank information.
• Identify risks and take appropriate action, including completing documentation and regulatory requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.
• Exercise judgment to diagnose and solve problems within established rules and work independently on complex tasks.
• Perform other broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level