Business Banking Relationship Manager

BMO•New Berlin, WI

5d•$65,000 - $140,000

About The Position

The Business Banking Relationship Manager cultivates, builds, and manages relationships with a portfolio of small business clients to develop new business and increase BMO’s market share. The role applies consultative sales and business development practices, identifies opportunities, and makes referrals to BMO colleagues as appropriate. It develops and executes sales and relationship-management strategies to attract clients, grow existing relationships, and meet retention objectives. The position develops local networks and referral sources, understands the market, and builds relationships with centres of influence. It provides responsive customer service and financial solutions, answers questions about business banking products, resolves or escalates issues, and expands profitable relationships and clients’ wallet share. The role also analyzes business and performance information, makes recommendations, monitors results, coordinates databases in accordance with data governance standards, and supports operational and change-management initiatives. It follows security, confidentiality, risk-management, regulatory, and ethical requirements to protect customers and the Bank. Work is primarily focused on a business group within BMO, though it may have broader enterprise-wide scope. The manager works independently on complex tasks and may be assigned broader responsibilities as needed.

Requirements

Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Strong financial analysis skills, including the ability to interpret financial statements, assess creditworthiness, and provide actionable insights to support growth and mitigate risk.
Strong knowledge of business banking products, lending processes, loan documentation, and related policies, procedures, and technologies.
Strong experience in customer sales and service.
Technical proficiency gained through education and/or business experience.
In-depth verbal and written communication skills.
In-depth collaboration and teamwork skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.

Responsibilities

Cultivate, build, and manage a portfolio of small business client relationships to grow new business and BMO’s market share.
Develop and execute sales strategies to attract new clients and expand existing relationships.
Develop internal and external networks and referral sources, and build relationships with local centres of influence.
Generate appointments and opportunities through targeted sales efforts.
Develop and execute business and relationship-management plans to achieve customer retention objectives.
Identify prospective customers and cross-sell products and services suited to their needs.
Build rapport, credibility, and trust with clients through expertise, responsive service, and support.
Provide information and advice about business banking products and services, and recommend financial solutions that meet customer goals.
Resolve or escalate customer issues.
Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business groups on implementation.
Analyze data and strategic problems to provide insights and recommendations.
Monitor and track performance and address issues.
Coordinate database management and ensure data alignment and integration in accordance with data governance standards.
Build change-management plans and lead or participate in readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment activities.
Contribute to the planning and implementation of operational programs and support the development and promotion of business/group programs.
Execute work accurately, efficiently, and on time.
Follow security and safeguarding procedures and due diligence requirements to prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
Maintain the confidentiality of customer and Bank information in accordance with policies and procedures.
Identify risks and take appropriate action, including completing documentation and regulatory requirements to maintain operational integrity.
Apply BMO’s Risk Management Framework and Risk Culture to make sound, risk-informed decisions in line with business strategy, approved risk appetite, policies, laws, and regulations.