Business Banking Officer 1

Cyprus Credit Union • St. George, UT

1d

About The Position

Business Banking Officers provide comprehensive financial solutions to small businesses within their assigned branch footprint. The role focuses on acquiring new business relationships, deepening and retaining existing relationships, pursuing new business opportunities, and growing the profitability of the small business program. Results include acquiring, expanding, and retaining business relationships, with emphasis on deposit, treasury, and business lending growth. This is primarily an outside sales role that requires active engagement with the local business community.

The officer identifies and contacts business prospects and members, learns their needs, recommends and fulfills appropriate products and services, and refers members to business partners as needed. The role also collaborates with branches, business chambers, and related departments; supports and trains branch employees on business services; attends marketing events; tracks production and cross-selling goals; keeps product knowledge current; and reports area activities and significant problems to management.

Requirements

• 2 to 5 years of experience in a financial institution; experience working with small businesses is preferred.
• Accurate and attentive to detail.
• Well organized.
• Strong typing abilities.
• Ability to assist others.
• Proficiency with basic business equipment, including a computer, adding machine, and copy machine.
• Strong sales ability and understanding of the sales process.
• Basic knowledge of business account services and procedures.
• Familiarity with business loan programs and service requirements.
• Familiarity with general loan documentation.
• High school graduate or equivalent.

Nice To Haves

• Associate's or Bachelor's degree in Finance, Accounting, Business, or a related field.
• Experience working with small businesses in a financial institution.

Responsibilities

• Identify and source new business members through outbound calling, business visits, inbound calls, and email.
• Maintain regular contact with business members in the portfolio and conduct follow-up calls.
• Respond to member requests and conduct interviews to determine member needs.
• Recommend and provide products and services that meet business members' needs, and refer members to business partners as appropriate.
• Educate business members and employees on small business lending, business credit cards, deposit accounts, treasury and cash management, digital banking, and consumer product referrals.
• Coordinate activities and information with branches and related departments.
• Keep management informed of area activities and significant problems, and provide detailed reports.
• Answer inbound calls and assist members with servicing issues such as payment discrepancies, fees, and late payments.
• Cooperate with employees to handle member requests efficiently.
• Collaborate with assigned branches and branch employees to build referral sources.
• Work with assigned business chambers to identify prospects and support local businesses.
• Develop centers of influence and networks to create referral sources.
• Provide support and training to branches on business services and assist Business Services personnel as needed.
• Prepare account applications and other documentation for member signatures, when applicable.
• Identify and attend marketing events relevant to the industry or product niches of the portfolio.
• Review production and cross-selling goals and make adjustments as needed.
• Review and update product knowledge resources to ensure current information is provided to members and employees.
• Attend and participate in meetings as required.
• Complete special projects as assigned and look for ways to perform duties more efficiently.

Benefits

• Competitive pay based on experience and qualifications, with opportunities for bonuses and incentives.
• Health insurance.
• Dental insurance.
• Life insurance.
• Vision insurance.
• 401(k) and retirement savings plan.
• 12 paid holidays.
• Paid day off for the employee's birthday.
• PTO starting from day one.
• Additional PTO for community volunteering.
• Tuition reimbursement.
• Career development resources and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED