Business Banking Market Executive I

Fifth Third Bank • Grand Rapids, MI

2d

About The Position

The Business Banking Market Executive I manages and coaches Business Banking Relationship Managers and potentially Business Banking Market Managers in the under-$10MM revenue segment. The role focuses on growth, operational excellence, and client experience, and leads execution of the Business Banking playbook, including business planning, portfolio segmentation, business development, and client relationship strategies. The executive sets sales and performance goals, ensures accountability to Bank policies and procedures, mentors employees on complex credit and relationship structures, and develops relationships with potential future talent in the market.

The role is accountable for risk management and for actions that support a positive experience for customers and colleagues. Within the Bank’s risk appetite, the executive identifies, assesses, manages, monitors, and reports risks. Responsibilities also include coaching and performance management, business development and portfolio planning, client experience oversight, and ensuring strong credit practices.

Requirements

• Bachelor’s degree in accounting, finance, economics, or a related business field.
• At least 8 years of business banking or commercial lending experience.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated sales and negotiation experience within a disciplined consultative selling framework.
• Ability to manage multiple priorities in a dynamic, performance-driven environment.

Nice To Haves

• Formal credit training and underwriting experience, with the ability to analyze complex financial data.

Responsibilities

• Provide Relationship Managers and leaders with ongoing feedback, coaching, and direction through individual sales meetings, team meetings, and joint calling efforts.
• Monitor sales effectiveness and performance management outcomes through weekly and monthly reporting.
• Use established onboarding tools and resources to help new team members assimilate and succeed.
• Lead portfolio and business planning to grow primary client relationships and acquire new prospects aligned with deposit, loan, and fee goals.
• Lead prospect strategies using referral sources, existing clients, and centers of influence.
• Maintain active, visible involvement in the community and industry to expand networks and stay informed about market trends and competition.
• Ensure customer relationships maximize revenue contribution while mitigating risk and addressing client needs.
• Partner with internal and external product teams to develop tailored strategies for key clients and prospects.
• Lead the One Bank approach across applicable products and services to become clients’ primary bank.
• Oversee One Bank meetings, pre-call planning, consultative sales execution, and timely post-call follow-up.
• Ensure effective use of the client relationship management system for activity tracking, call reporting, and pipeline management.
• Build strong partnerships with credit partners and ensure adherence to portfolio management guidelines and credit policy.
• Ensure team achievement of credit standards and metrics for asset quality, credit administration, renewals, financial documentation, and covenant monitoring.
• Monitor client financial performance, condition, and industry trends to keep credit exposure within acceptable risk tolerances and appropriately structured and priced.
• Provide timely, candid, constructive performance feedback; develop employees; offer growth opportunities; build talent pipelines and succession plans; and recognize employee accomplishments.
• Establish sales and performance goals, ensure accountability to Bank policies and procedures, and mentor team members on complex credit and relationship structures.
• Identify future talent in the market and cultivate relationships with potential candidates.
• Identify, assess, manage, monitor, and report risks while following Bank policies and procedures.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager