Business Application Support Specialist

State of Vermont • Waterbury, CT

1d

About The Position

The Business Application Support Specialist serves as the primary subject matter expert for the DDSD Client Relationship Management System (CRMS). The role provides business and system support, leads enhancement projects, coordinates testing and implementation activities, develops training and documentation, and partners with stakeholders to improve processes and data quality. The position supports users across the organization and contributes to improved service delivery and system effectiveness.

Requirements

• Bachelor's degree and two years of technical-level experience working in a business environment using an enterprise application system; or an associate degree in business or computer science and four years of such experience; or six years of such experience.
• Strong communication and collaboration skills, including the ability to work with diverse stakeholders and employees with varying system skill levels and levels of authority.
• Strong organizational, planning, and project management skills.
• Experience gathering requirements, aligning priorities, and coordinating complex initiatives.
• Skill in documenting processes, developing standard operating procedures, and delivering training.
• Problem-solving and troubleshooting skills.
• Experience supporting business systems, technology projects, or similar operational functions.
• Ability to manage competing priorities and tight deadlines.
• Private means of transportation should be available for required travel.

Responsibilities

• Provide business and system support for the DDSD Client Relationship Management System (CRMS).
• Serve as the primary subject matter expert for CRMS.
• Lead system enhancement projects.
• Coordinate testing and implementation activities.
• Develop training and documentation for users.
• Partner with stakeholders to improve processes and data quality.
• Gather requirements, align priorities, and coordinate complex initiatives.
• Document processes and develop standard operating procedures.
• Troubleshoot issues and drive continuous improvement.

Benefits

• State-paid medical premium contribution of 80% and a dental plan at no cost for employees and their families
• 12 paid holidays each year and a generous leave plan
• State-paid Family and Medical Leave Insurance (FMLI)
• State defined benefit pension plan and deferred compensation 457(b) plan
• Tuition reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based wellness program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level