Business Application Support Specialist

State of Vermont • Waterbury, VT

4d

About The Position

The Business Application Support Specialist serves as the lead expert and primary subject matter expert for the DDSD Client Relationship Management System (CRMS). The role provides business and system support, leads enhancement projects, coordinates testing and implementation activities, develops training and documentation, and partners with stakeholders to improve processes and data quality. The position supports users across the organization and helps improve service delivery and system effectiveness in support of the mission to help make Vermont the best state in which to grow old or live with a disability, with dignity, respect, and independence.

The successful candidate communicates and collaborates effectively with diverse stakeholders, brings strong organizational, planning, and project management skills, and can gather requirements, align priorities, and coordinate complex initiatives. The role also calls for documenting processes, developing standard operating procedures, delivering training, troubleshooting, and driving continuous improvement.

Requirements

• Bachelor's degree and two years of technical-level experience working in a business environment using an enterprise application system; or an associate degree in business or computer science and four years of such experience; or six years of such experience.
• Strong communication and collaboration skills, including the ability to work with diverse stakeholders and employees with varying system skill levels and authority.
• Strong organizational, planning, and project management skills.
• Experience gathering requirements, aligning priorities, and coordinating complex initiatives.
• Skill in documenting processes, developing standard operating procedures, and delivering training.
• Problem-solving and troubleshooting skills.
• Experience supporting business systems, technology projects, or similar operational functions.

Responsibilities

• Serve as the primary subject matter expert for the DDSD Client Relationship Management System (CRMS).
• Provide business and system support to CRMS users across the organization.
• Lead system enhancement projects.
• Coordinate testing and implementation activities.
• Develop training and documentation, including standard operating procedures.
• Partner with stakeholders to improve processes and data quality.
• Gather requirements, align priorities, and coordinate complex initiatives.
• Troubleshoot problems and drive continuous improvement.

Benefits

• 80% state-paid medical premium and a dental plan at no cost for employees and their families.
• 12 paid holidays each year and a generous leave plan.
• State-paid Family and Medical Leave Insurance (FMLI).
• State defined benefit pension plan and deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based wellness program.
• Qualified employer for the Public Service Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level