Business and Employment Specialist (BES2) in the Hermiston WorkSource Office
About The Position
The Oregon Employment Department is hiring a Business and Employment Specialist for its Hermiston WorkSource Office. The specialist provides services to job seekers and employers, including interviewing job seekers to identify their goals, needs, transferable skills, and interests; connecting them with job listings; and providing guidance on applications, document writing, and interviewing. The role also involves advising claimants about potential eligibility issues with their claims, assessing job seekers over time to help determine appropriate services, and assisting claimants with training opportunities. Extensive travel throughout the state is required. Bilingual Spanish/English reading and speaking skills are not required, but applicants with those skills are encouraged to apply. Employees assigned to use Spanish/English bilingual skills in their regular duties receive a 5% monthly pay differential. The position reports to the Hermiston WorkSource Office and is not suitable for remote or hybrid work. A criminal background check may be required, including fingerprint-based checks for certain authorized access. The position is represented by SEIU. The recruitment may also be used to fill future permanent, limited-duration, job-rotation, and temporary vacancies.
Requirements
- Two years of experience providing customer service that included requesting and reviewing information or documentation and deciding on an action based on that information.
- Qualifying experience may include eligibility interviewing, application examination, unemployment insurance, examination proctoring, information clerical work, insurance aide work, public counter intake, employment and claims aide work, employment services, job placement, recruiting, vocational guidance, or retail work involving the stated customer-service duties.
- Two years of education or experience, with 45 quarter (30 semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field substituting for one year of experience.
- Applicants must attach a resume and a cover letter of no more than two pages addressing the desired attributes and minimum qualifications.
- Ability to take responsibility for one's actions, complete assigned tasks, and comply with requirements for sensitive and confidential data.
- Ability to manage multiple tasks, deliver high-quality work on time, and remain productive under pressure.
- Openness to new experiences and feedback, reflection on past experiences, and ability to identify patterns and order in complex information.
- Ability to interact professionally with a high volume of diverse customers and provide exceptional service.
- Ability to use data, critical thinking, and analytical reasoning to gather information and apply laws, rules, and policies to solve problems and make decisions.
- Ability to work effectively and respectfully with people from diverse backgrounds, experiences, perspectives, and identities, foster inclusion, and recognize and address barriers to equitable access, services, and outcomes.
- Ability to remain calm, professional, and solution-focused with upset or emotionally charged customers, using active listening, de-escalation, conflict resolution, and sound judgment while following policies and procedures.
- Authorization to work in the United States; the department does not offer visa sponsorship and requires completion of Form I-9 within three days of hire.
Nice To Haves
- Bilingual Spanish/English reading and speaking skills; these skills are not required.
Responsibilities
- Interview a high volume of job seekers to identify their goals, needs, transferable skills, and interests.
- Refer job seekers to job listings and provide guidance on the application process, document writing, and interviewing techniques.
- Advise claimants of potential eligibility problems or issues with their claims.
- Provide progressive assessments of job seekers, as needed, to inform ongoing service provision with other WorkSource staff.
- Assist claimants with training opportunities.
- Travel extensively throughout the state.
Benefits
- Work/life balance
- 11 paid holidays a year
- Competitive benefits package
- Public Service Loan Forgiveness opportunity
- Bilingual pay differential of 5% over base salary for employees assigned to regularly use Spanish/English bilingual skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
