Business and Employment Specialist (BES2) in the North Portland WorkSource Office
About The Position
The Business and Employment Specialist provides high-quality services to job seekers and employers at the North Portland WorkSource Office. The role interviews job seekers to identify their goals, needs, transferable skills, and interests; helps them find job listings and navigate applications; and provides guidance on document writing and interviewing techniques. The specialist advises claimants about potential eligibility problems or issues with their claims and conducts progressive assessments, as needed, to guide ongoing services in coordination with other WorkSource staff. The position is onsite and is not suitable for remote or hybrid work.
Requirements
- Two years of experience providing customer service that included requesting and reviewing information and documentation and deciding on an action based on that information. Examples include eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or relevant retail experience.
- Two years of education or experience; 45 quarter (30 semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field may substitute for one year of experience.
- Demonstrate respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds, and create a welcoming environment.
- Provide clear, friendly, professional customer service; listen actively, ask clarifying questions, and explain processes in accessible language.
- Confidently use and assist customers with Microsoft Office, file management, scanning and uploading documents, and web-based workforce systems.
- Work efficiently with minimal supervision and collaborate with teammates to support customer flow and consistent service.
- Adapt to changing customer needs and unexpected situations, and use resourcefulness and problem-solving to help customers navigate onsite and digital services.
Nice To Haves
- Experience using artificial intelligence.
Responsibilities
- Interview job seekers to identify their goals, needs, transferable skills, and interests.
- Refer job seekers to job listings and provide guidance on application processes, document writing, and interviewing techniques.
- Advise claimants of potential eligibility problems or issues with their claims.
- Conduct progressive assessments of job seekers, as needed, to inform ongoing services in collaboration with other WorkSource staff.
- Provide high-quality services to job seekers and employers.
Benefits
- 11 paid holidays per year.
- Competitive benefits package.
- Public Service Loan Forgiveness opportunity.
- Carpool matching and trip-planning tool through Get There.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
