Clinic Supervisor for OBGYN in North Portland
About The Position
The Oregon Clinic is hiring a full-time Clinic Supervisor for its Obstetrics & Gynecology North Clinic in North Portland, located at Legacy Emanuel Medical Office Building 2. The supervisor works alongside a collaborative, patient-focused team and supports the clinic’s mission of providing high-value care with kindness and empathy. The role provides working supervision and helps ensure a consistent, efficient experience for patients and internal and external stakeholders. The supervisor oversees department operations and front-office functions, supports staff performance and development, and works with the Manager/Director to improve workflows and maintain documented, current procedures. The position also serves as a key contact for escalated patient issues, staff concerns, and interdepartmental coordination, while ensuring confidentiality, accurate documentation, and compliance with organizational policies. Typical hours are Monday through Friday; start and end times are to be determined. The hiring range is $32.90–$44.52 per hour, based on experience and credentials.
Requirements
- At least two years of experience with patient access workflows, including scheduling, triage, referral management, and insurance verification.
- Previous multi-phone-line experience in a healthcare setting.
- Experience with the Electronic Medical Record (EMR) EPIC.
- Demonstrated ability to take initiative, work independently, and multitask effectively.
- Experience overseeing large team-member schedules and task assignments.
- Excellent attendance, time management, and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- Commitment to patient-focused care, privacy, and safety.
Nice To Haves
- At least one year of previous medical leadership or supervisor experience is strongly preferred.
Responsibilities
- Provide working supervision, leadership, communication, and professional standards for staff.
- Ensure successful department operations through continuous improvement and documented, current, well-communicated standard operating procedures.
- Coordinate day-to-day front-office functions and ensure performance standards for call handling, scheduling accuracy, registration quality, order follow-through, and patient satisfaction.
- Identify training needs, conduct regular coaching sessions, and provide opportunities for ongoing learning and skill-building.
- Partner with the Manager/Director to review and enhance workflows, develop and update standard operating procedures, and promote consistency across the team.
- Monitor performance metrics, attendance, and productivity to ensure team members meet departmental goals and expectations.
- Serve as the primary point of contact for escalated patient issues, staff concerns, and interdepartmental coordination.
- Ensure patient confidentiality, accurate documentation, and adherence to organizational policies and procedures.
- Perform additional administrative and support tasks as assigned.
Benefits
- Employee-paid Medical, Dental, and Prescription Insurance coverage is 100%.
- Generous 401(k) plan.
- Flexible Spending Account options.
- Paid Time Off.
- Nine paid holidays annually.
- Robust wellness program and employee assistance services.
- 70% of Tri-Met transit pass covered.
- Employee discounts.
- Optional benefits such as Pet Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
