Business and Employment Specialist (BES2) in the North Portland WorkSource Office
About The Position
The Oregon Employment Department is hiring a Business and Employment Specialist (BES2) for the North Portland WorkSource Office. The specialist provides high-quality services to job seekers and employers, including interviewing job seekers to identify their goals, needs, transferable skills, and interests; referring them to job listings; and supporting them with applications, document writing, and interview techniques. The role also advises claimants about potential eligibility issues with their claims and conducts progressive assessments, as needed, to inform ongoing services in collaboration with other WorkSource staff. The position is based at the North Portland WorkSource Office and is not suitable for remote or hybrid remote work. The department emphasizes respectful, inclusive service to diverse populations and a collaborative, customer-focused approach.
Requirements
- Two years of experience providing customer service that included requesting and reviewing information or documentation and deciding on an action based on that information.
- Alternatively, 45 quarter (30 semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication, or a related field may substitute for one year of experience.
- Demonstrate respect, patience, and cultural awareness when assisting job seekers from diverse backgrounds.
- Strong customer service and communication skills, including active listening, asking clarifying questions, and explaining processes in accessible language.
- Comfort using Microsoft Office, file management, scanning and uploading documents, and web-based workforce systems.
- Ability to work independently with minimal supervision and collaboratively with teammates.
- Adaptability, flexibility, resourcefulness, and creative problem-solving in response to changing customer needs or unexpected situations.
Nice To Haves
- Experience using artificial intelligence.
- Ability to help customers build digital skills.
Responsibilities
- Interview a high volume of job seekers to identify goals, needs, transferable skills, and interests.
- Refer job seekers to job listings and provide guidance on applications, document writing, and interviewing techniques.
- Advise claimants of potential eligibility problems or issues with their claims.
- Conduct progressive assessments of job seekers as needed to inform ongoing service provision with other WorkSource staff.
- Provide clear, professional customer assistance and help customers navigate onsite and digital services.
Benefits
- 11 paid holidays a year
- Competitive benefits package
- Public Service Loan Forgiveness opportunity
- Get There, an Oregon carpool matching tool and trip planner
- Work/life balance
- Learning and mentoring opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
