Customer Service Call Representative (In Office)- Hermiston, OR

Waste Connections•Hermiston, OR

6d•Onsite

About The Position

Sanitary Disposal, a Waste Connections company, is seeking a reliable, customer-focused Customer Service Representative to join its Hermiston team. The role is suited to someone comfortable in a fast-paced call center environment who enjoys problem-solving and providing exceptional customer service. The company describes itself as decentralized and growth-oriented, with opportunities to learn, contribute, and advance within a supportive team culture. The position handles customer inquiries and service transactions, maintains accurate account information and records, supports administrative and basic bookkeeping tasks, and identifies opportunities to recommend additional services. The work is office-based and includes a regular Monday–Friday schedule of 7:45 AM to 4:30 PM, with Scale House lunch coverage two times per month on a Saturday or Sunday. The starting wage is $25.48 per hour.

Requirements

Ability to read, write, comprehend, and communicate effectively in English.
At least 2 years of customer service experience.
Proficiency with MS Word, Excel, email, and data-entry systems.
Strong typing and 10-key skills.
Excellent organizational, communication, and problem-solving abilities.
Ability to gather data, compile information, and prepare reports.

Nice To Haves

Call center experience.
Bilingual English and Spanish.
High school diploma or equivalent.

Responsibilities

Respond to high-volume inbound calls and in-person inquiries about service requests, account changes, and general customer needs.
Interview customers and accurately enter information into multiple computer systems.
Communicate clearly and professionally to resolve service issues, answer questions, and promote goodwill.
Collaborate with other departments to resolve customer disputes and ensure service accuracy.
Process orders for service installation, changes, discontinuation, and turn-ons.
Complete contract forms, determine service charges, collect deposits, and issue change-of-address or discontinuance orders.
Perform accurate data entry across multiple platforms.
Maintain organized files, documents, and customer records.
Assist with basic bookkeeping tasks in coordination with the accounting team.
Provide Scale House lunch coverage two times per month on a Saturday or Sunday.
Identify customer needs and recommend new or additional services.
Deliver service in a manner that supports customer satisfaction and the company’s reputation.