Inbound Call Customer Service Representative - Bend, OR

Waste Connections•Bend, OR

10d•$21 - $23•Onsite

About The Position

Cascade Disposal, a Waste Connections company, is seeking a high-energy Customer Service Representative in Bend, Oregon. This is an in-office call center position. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., and starting pay is $21.00–$23.00 per hour, depending on experience. The representative handles high-volume customer inquiries by phone, voicemail, and email; provides information about company services and rates; processes payments; and coordinates service requests and resolutions with customers, drivers, and other departments. The role also includes documenting customer communications, preparing and posting work orders, calculating service charges, using company computer systems, and assisting with other office tasks as needed. The call center is clean, ventilated, and well lit, but may be noisy and fast-paced, with repetitive work and limited time between calls. Some calls are evaluated. The job commonly involves extended periods of sitting, typing, and looking at a computer screen.

Requirements

At least 2 years of customer service experience in a high-call-volume environment.
Arithmetic skills to calculate rate adjustments for discounted or partial service.
Ability to accurately enter information into a computer, including ten-key entries, work orders, billing, and credit postings.
Typing and ten-key skills.
Typing speed of at least 50–60 words per minute.
Excellent organizational and communication skills.
Ability to analyze and solve problems, gather data, compile information, and prepare reports.

Nice To Haves

Experience with Microsoft Word, Excel, and email.

Responsibilities

Answer high-volume incoming customer calls.
Respond to customer voicemail and email inquiries.
Provide the public with information about company services and rates.
Receive cash and electronic payments from customers.
Work with other departments to resolve customer disputes.
Communicate with customers and complete service orders, including starting, stopping, or changing service.
Accurately record and document customer communications.
Prepare customer work orders, post them to customer accounts, and ensure timely communication of work orders to drivers.
Determine charges for requested services and collect payments.
Navigate company-specific computer systems and use software applications, including Microsoft Word and Excel.
Maintain attention to detail in a fast-paced environment.
Perform other office tasks as needed.
Work independently and collaboratively.