Call Center Representative - Inbound

Mid Atlantic Retina • Evesham Township, NJ

10d • $19 - $20 • Onsite

About The Position

Patient Care Liaisons work in a call center environment, handling incoming calls in a pleasant and calm manner. They answer patient inquiries, schedule, change, and cancel appointments, respond to general questions, and handle patient complaints. Spanish-speaking representatives are encouraged to apply. The role requires availability between 8:00 a.m. and 5:00 p.m., Monday through Friday, and regular, predictable on-site attendance. Travel to other locations and overtime may be needed.

Requirements

• Availability between 8:00 a.m. and 5:00 p.m., Monday through Friday.
• Regular and predictable on-site attendance.
• Ability to perform the physical and communication demands of the role, including using a headset and computer while listening, processing information, and responding.

Nice To Haves

• Spanish-speaking ability.

Responsibilities

• Handle inbound calls from internal and external customers.
• Take patient inquiries and forward them to the appropriate office for a callback.
• Obtain patient information and enter it into the scheduling system.
• Use the patient reactivation system to contact and schedule former patients.
• Evaluate patient issues to determine whether a callback or scheduling is appropriate.
• Know which general insurance plans Mid Atlantic Retina participates in and identify where to find information or whom to contact about infrequently used insurance plans.
• Provide correct insurance provider phone numbers by state, look up referrals in the Navinet system, and document appointments.
• Respond appropriately to patient complaints or refer them to a supervisor as needed.
• Travel to other locations as needed.
• Work overtime as needed.

Benefits

• $1,000 hiring incentive for eligible new hires: $500 after successful completion of 90 days of employment and $500 after successful completion of one year of employment. Not available to agency hires, internal transfers, or rehires.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed