Seasonal Inbound Call Center Representative

SmithRx • Lehi, UT

6d • Onsite

About The Position

SmithRx is seeking dedicated individuals to join its call center team and provide high-quality service to members. The role supports member satisfaction and access to care through compassionate, patient-centric interactions. It requires strong communication, follow-through, and data-entry skills, as well as the ability to thrive in a fast-paced environment.

The position requires a nine-week onsite training and nesting period at the Lehi, Utah office. The initial three-week training class runs from 7:00 a.m. to 3:30 p.m. Mountain Time, with 100% attendance required. After training, employees transition to their assigned shift hours. The schedule is Monday through Friday, with rotating weekend and holiday shifts. Hybrid or work-from-home rotation may be available based on performance.

Requirements

• At least 1 year of experience working in a call center environment.
• Must be located locally to the Lehi, Utah office; the role requires onsite work.
• Proficiency in Windows, Microsoft Office, and G-Suite.
• High school diploma or GED.
• Active listening and conversational speaking skills, with a high degree of empathy.
• Ability to multitask.
• Excellent verbal and written communication skills.
• Passion for helping people.

Nice To Haves

• Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools.
• Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or work at a pharmacy.
• Prior experience resolving complex issues within a call center environment.

Responsibilities

• Answer inbound calls and make outbound calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
• Follow up on, resolve, and document issues related to member interactions.
• Route inquiries requiring further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Work toward one-call resolution by developing expertise in the Pharmacy Benefits Management industry.
• Demonstrate a patient-centric mindset and urgency in resolving member requests.
• Handle sensitive information while protecting Personal Protected Information (PPI) and complying with HIPAA.

Benefits

• Competitive pay of $21.00 per hour.
• Medical, pharmacy, dental, vision, and life and AD&D insurance.
• Three weeks of paid time off.
• Paid company holidays.
• Paid parental leave.
• Flexible spending benefits.
• 401(k) retirement savings program.
• Short-term and long-term disability.
• Wellness benefits.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Well-stocked kitchen in office locations.
• Professional development and training opportunities.
• The role may be eligible for bonuses, commissions, or equity.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED