Call Center Sales Representative-Inbound

Security Service Federal Credit Union • San Antonio, TX

4d

About The Position

Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Provides guidance and support to foster long-term, full-service member relationships and follows Member Contact Center standards, processes, policies, and procedures when handling transactions and inquiries.

Delivers consistent, friendly, personalized service to each caller. Develops Officer-level skills and product knowledge to support professional growth and additional responsibilities. Processes member transactions and requests efficiently and accurately in accordance with established procedures and applicable regulations. Supports SSFCU’s vision to expand and build member relationships by recommending products and services that enhance the member experience and contribute to growth and profitability. Meets established sales goals on the Member Sales Team and performs other job-related duties that support the organization’s vision, purpose, and values.

Requirements

• High school diploma or equivalent.
• At least three years of call center experience, or comparable experience in a financial institution, sales, customer service, and cash handling.
• Ability to operate a personal computer and good knowledge of Word, Excel, and the Internet.
• Strong interpersonal skills, including excellent verbal communication, a clear speaking voice, and good writing skills.
• Ability to work with minimal supervision.
• Ability to work and multitask in a high-volume sales environment.

Responsibilities

• Promote and sell SSFCU products and services to existing and potential members through contact channels.
• Provide guidance and support to foster long-term, full-service member relationships.
• Deliver consistent, friendly, and personalized service to callers.
• Follow Member Contact Center standards, processes, policies, and procedures when processing transactions and inquiries.
• Develop Officer-level skills and product knowledge to support professional growth and additional responsibilities.
• Process member transactions and requests efficiently and accurately while following applicable procedures and regulations.
• Recommend products and services to enhance the member experience and contribute to organizational growth and profitability.
• Meet established sales goals on the Member Sales Team.
• Perform other job-related duties that support SSFCU’s vision, purpose, and values.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED