Inbound Call Customer Service Representative - Bend, OR

Waste Connections

13d • $21 - $23 • Onsite

About The Position

Cascade Disposal, a Waste Connections company, is seeking a high-energy Customer Service Representative for its Bend, Oregon office. This in-office role handles a high volume of customer calls and inquiries, provides information about company services and rates, processes payments, and coordinates service orders and resolutions with other departments. The position requires accurate documentation, effective use of computer systems, and the ability to maintain attention to detail in a fast-paced call-center environment.

The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. Starting pay is $21.00–$23.00 per hour, depending on experience.

Requirements

• At least 2 years of customer service experience in a high-call-volume environment.
• Arithmetic skills to calculate rate adjustments for discounted or partial service.
• Ability to accurately enter computer information, including ten-key entries, work orders, billing, and credit postings.
• Typing and 10-key skills.
• Typing speed of at least 50–60 WPM.
• Excellent organizational and communication skills.
• Ability to analyze and solve problems, gather data, compile information, and prepare reports.
• Ability to start tasks independently and work effectively alone and with others.
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail.

Nice To Haves

• Experience with Microsoft Word, Excel, and email.

Responsibilities

• Answer high-volume incoming customer calls.
• Respond to customer voicemail and email inquiries.
• Provide the public with information about company services and rates.
• Receive cash and electronic payments from customers.
• Work with other departments to resolve customer disputes.
• Communicate with customers and complete orders to start, stop, or change service.
• Accurately record and document customer communications.
• Prepare customer work orders, post orders to customer accounts, and ensure timely communication of work orders to drivers.
• Determine charges for requested services and take payments.
• Navigate company-specific computer systems effectively.
• Use software applications, including at least Microsoft Word and Excel.
• Perform other office tasks in different areas as needed.

Benefits

• Paid holidays and PTO.
• Bonus opportunities.
• Customizable benefits including medical, dental, vision, flexible spending account, supplemental voluntary plans, wellness programs, and online discounts.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Growth opportunities, with a stated practice of promoting from within.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed