Customer Service Call Representative (In Office)- Hermiston, OR

Waste Connections

10d•Onsite

About The Position

Sanitary Disposal, a Waste Connections company, is seeking a reliable, customer-focused Customer Service Representative to join its Hermiston team. This office-based role is suited to someone who enjoys problem-solving in a fast-paced call center and is committed to providing exceptional service. The organization describes itself as decentralized and growth-oriented, with opportunities to learn, contribute, and advance in a supportive team culture. The representative handles high-volume inbound calls and in-person inquiries, interviews customers, enters information into multiple systems, and works with other departments to resolve service issues and disputes. The role also processes service orders and account changes, maintains customer records, supports basic bookkeeping, and identifies opportunities to recommend services. The position uses an individual workstation, computer, telephone, and headset. It involves repetitive tasks, minimal downtime between calls, and extended periods of sitting, typing, and computer use; calls may be monitored for quality assurance. The schedule is Monday through Friday, 7:45 AM to 4:30 PM, with Scale House lunch coverage two times per month on a Saturday or Sunday. The starting wage is $25.48 per hour. Applicants must complete an application through the Waste Connections website.

Requirements

Ability to read, write, comprehend, and communicate effectively in English.
Minimum two years of customer service experience.
Proficiency with MS Word, Excel, email, and data entry systems.
Strong typing and 10-key skills.
Strong organizational, communication, and problem-solving abilities.
Ability to gather data, compile information, and prepare reports.

Nice To Haves

Bilingual in English and Spanish.
High school diploma or equivalent.
Call center experience.

Responsibilities

Respond to high-volume inbound calls and in-person inquiries about service requests, account changes, and general customer needs.
Interview customers and accurately enter information into multiple computer systems.
Communicate clearly and professionally to resolve service issues, answer questions, and promote goodwill.
Work with other departments to resolve customer disputes and ensure service accuracy.
Process orders for service installation, changes, discontinuation, and turn-ons.
Complete contract forms, determine service charges, collect deposits, and issue change-of-address or discontinuance orders.
Perform accurate data entry across multiple platforms.
Maintain organized files, documents, and customer records.
Assist with basic bookkeeping tasks in coordination with the accounting team.
Use MS Word, Excel, email, and proprietary operational systems.
Provide Scale House lunch coverage two times per month on a Saturday or Sunday.
Identify customer needs and recommend new or additional services.
Deliver service that supports customer satisfaction and the company’s reputation.