Business Analyst, Student Operations

St. George's University • Englewood, CO

3d • Remote

About The Position

The Business Analyst serves as the IT Business Partner for Student Operations, with a primary focus on the registrar and clinical rotations and additional coverage of bursar and financial aid. The role is the primary point of contact between Student Operations and IT for technology needs and improvement initiatives. It develops a thorough understanding of functional operations and translates that knowledge into clear requirements, sound priorities, and initiatives with measurable outcomes. The Business Analyst coordinates appropriate IT expertise and keeps stakeholders informed from discovery through delivery. Development and System Administration own platforms and technical implementation; the Business Analyst owns business understanding, requirements, and process analysis.

The role works with student operations teams and IT colleagues across Development, System Administration, Security, and Service Delivery. It follows the organization’s delivery framework for intake, requirements, prioritization, and change management. During the first 90 days, the Business Analyst is expected to learn the delivery framework and stakeholder priorities, begin leading status meetings and facilitating initiative discussions, and then independently carry initiatives from discovery through approved requirements and handoff to Development. The role should also deliver an initial improvement recommendation to the Director.

The position is remote or distributed, with remote work available if more than 30 miles from a local campus or operations location, or as part of a distributed team. The typical schedule is 40 hours per week, Monday through Friday, with occasional work outside normal hours for implementations, incidents, or releases. Occasional domestic or international travel may be required. The anticipated salary range is $100,000–$110,000 per year.

Requirements

• Bachelor's degree in business, information systems, or a related field; equivalent professional experience may be considered.
• Experience in higher education.
• At least three years working in Student Operations, including the registrar's office or clinical rotation administration; bursar and financial aid experience also counts toward the three-year total.
• Ability to define requirements, map processes, and write acceptance criteria.
• Working understanding of enterprise platforms in the assigned area at the level of a knowledgeable business user; system administration is not required.
• Clear written and verbal communication with technical and non-technical audiences.
• Personal accountability for commitments and willingness to raise risks and bad news early.

Nice To Haves

• Power-user experience with SIS or CRM platforms.
• Familiarity with FERPA and Title IV requirements.
• Experience scheduling or placing students in clinical rotations.
• Experience working alongside development and QA teams in a software delivery lifecycle.
• Familiarity with Azure DevOps and ServiceNow.
• Experience in a remote or geographically distributed team.

Responsibilities

• Proactively identify opportunities to improve Student Operations processes.
• Lead discovery sessions and define business problems, scope, business rules, dependencies, and success criteria before development begins.
• Document current-state and future-state processes and identify root causes.
• Write clear requirements and acceptance criteria for Development and QA.
• Maintain visibility into initiative status, risks, dependencies, decisions, and next actions, and escalate risks early.
• Provide objective analysis of business value, effort, and risk to support prioritization.
• Support user acceptance testing and confirm delivered work achieves intended outcomes.
• Assess production changes for downstream impact and ensure affected stakeholders are informed before changes go live.
• Produce process documentation and knowledge articles.
• Coordinate appropriate IT expertise and communicate with stakeholders from discovery through delivery.
• Run status meetings, facilitate initiative discussions, and carry assigned initiatives through approved requirements and Development handoff.
• Recommend improvements for the assigned functional area.

Benefits

• Remote-work flexibility, subject to the stated distance or distributed-team conditions.
• Opportunity to learn from tenured Business Analysts and work across multiple universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level