Business Analyst- Operations

Lincoln Financial • Papillion, NE

6d • $75,000 - $120,000 • Hybrid

About The Position

Lincoln Financial is hiring a Business Analyst to join its Group Protection Operations & Partner Data Enablement team. The role leads complex analysis and delivery activities across Group Protection, applying knowledge of digital domains, products, customer journeys, business processes, and data to support product delivery, informed decision-making, and measurable business improvements.

The Business Analyst collaborates with Product Owners, development teams, QA/QE, business stakeholders, and subject matter experts to define, refine, validate, and deliver solutions that align with business needs and strategic objectives. The position offers opportunities to build skills and working relationships in the group insurance industry. The employee will work three days a week in a Lincoln office under a hybrid arrangement. Relocation assistance is not available.

The position may be eligible for the discretionary Annual Incentive Program and Lincoln’s standard benefits package. The listed pay range is $75,000–$120,000, with anticipated new-hire pay between the minimum and midpoint, subject to applicable law and relevant qualifications.

Requirements

• Bachelor’s degree or equivalent work experience; four years of experience may substitute for a bachelor’s degree.
• At least three years of business analysis experience directly aligned with the responsibilities.
• Strong verbal and written communication skills.
• Relationship-building skills and a natural sense of curiosity.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal skills and a collaborative style.
• Excellent organizational skills, with the ability to prioritize and multitask while maintaining strict attention to detail.
• Experience working with and supporting team members to solve problems.

Nice To Haves

• Project management experience, including facilitation.
• Modeling skills.
• Working knowledge of Group Insurance products or operations.
• Familiarity with Microsoft Copilot, Claude, or comparable enterprise AI tools.

Responsibilities

• Elicit and document Group Protection Operations & Partner Data Enablement requirements, including planning, prioritization, scope, effort estimates, and traceability to upstream and downstream teams and applications.
• Apply business analysis best practices in elicitation, facilitation, and documentation, including defining business needs, conducting root cause analysis, documenting process flows, and presenting findings to management and leadership.
• Partner with the Product Owner to decompose features, develop and refine user stories and acceptance criteria, and maintain the backlog based on stakeholder feedback and priorities.
• Assess, select, and recommend solutions or alternative approaches that achieve business goals, and obtain buy-in from business partners.
• Champion work scope across development teams to ensure solutions are complete and meet business requirements.
• Validate that solutions meet business needs by developing acceptance criteria and evaluation plans and coordinating testing with business users.
• Learn products and the industry through interaction with customers and internal subject matter experts.
• Provide leadership and guidance to less experienced team members.
• Support organizational initiatives and change management, and identify, recommend, and champion process improvements and initiatives that positively influence the team and quality.
• Identify and support opportunities to improve products, customer journeys, business processes, and ways of working through analysis, design, implementation, and change support.
• Adapt to changing project and team needs while strengthening collaboration through mentoring, knowledge sharing, and engagement across business areas.

Benefits

• PTO and parental leave.
• Competitive 401(k) and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements designed to work for employees.
• Productivity and technology tools and training.
• Leadership development and virtual training opportunities.
• Clearly defined career tracks and job levels.
• Potential eligibility for the discretionary Annual Incentive Program and other rewards, including long-term incentives and sales incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level