Business Operations Analyst

Nesco Resource • Hauppauge, NY

1d • Onsite

About The Position

The Business Operations Analyst supports a medical device sales organization by delivering data-driven insights, maintaining reporting infrastructure, and supporting accurate sales compensation and performance management. The role manages large, complex datasets across multiple systems and translates them into actionable dashboards, KPI reports, and analyses that support commercial decision-making. It also provides reporting and analytics support across Sales Operations, Customer Service, Rebates, and Accounts Receivable to improve visibility into commercial performance and financial outcomes.

The position works with teams including Sales, Finance, Customer Service, IT, and other commercial groups. It supports reporting, compensation and commission processes, rebate administration, operational improvements, system testing, and cross-functional projects. The work is primarily office-based, with computer and telephone use, meetings, and collaboration with employees, management, and customers.

Requirements

• Bachelor's degree in Business, Analytics, Finance, Information Systems, or a related field.
• 3–5+ years of experience in sales operations, business analysis, or a related role.
• Experience managing and analyzing large datasets across multiple systems.
• Strong proficiency in SQL for data extraction, transformation, and analysis.
• Strong proficiency in Power BI for dashboard development and KPI reporting.
• Experience with SaaS CRM platforms such as Salesforce, Veeva, or similar systems.
• Experience with SAP Business Warehouse.
• Experience with Microsoft SharePoint, Power Automate, and Teams.
• Experience supporting sales compensation, commission processing, and operational reporting.
• Experience with enterprise KPI frameworks, commercial reporting standards, and reporting automation.
• Experience with Customer Service, Rebates, or Accounts Receivable reporting and analytics is listed as an exposure.
• Familiarity with data governance and reporting best practices.
• Reliable attendance and flexibility to accommodate non-standard work hours as needed.
• Ability to manage job-related stress and maintain productive working relationships.
• Ability to communicate clearly and professionally, present numerical data effectively, and prepare accurate written reports.
• Ability to prioritize tasks, manage time effectively, establish objectives, and develop realistic action plans.

Nice To Haves

• Experience in medical device, healthcare, or other regulated commercial environments.
• Experience with AS400 query languages, such as DB2/IBM i SQL.

Responsibilities

• Manage and analyze large datasets from CRM, ERP, and other enterprise systems.
• Develop and maintain SQL queries and data models for scalable reporting and analysis.
• Build, maintain, and enhance Power BI dashboards and recurring reports.
• Ensure reporting data is accurate, integral, and consistent.
• Translate complex data into actionable insights that support business decisions and performance improvement.
• Identify trends, discrepancies, and opportunities across commercial and operational datasets.
• Support territory planning, quota setting, forecasting, and sales performance tracking.
• Develop and maintain KPIs, dashboards, and reporting metrics across Sales Operations, Customer Service, Rebates, and Accounts Receivable.
• Maintain and optimize SaaS CRM platforms to support data quality and usability.
• Improve operational workflows through documentation, standardization, and automation.
• Use SharePoint and Microsoft Teams to manage reporting content, documentation, and collaboration.
• Prepare weekly, monthly, and quarterly reporting packages for leadership.
• Support sales compensation plan modeling, administration, and analysis.
• Validate commission calculations, investigate discrepancies, and help resolve payout issues.
• Analyze compensation trends and plan effectiveness to assess alignment with performance goals.
• Support monthly and quarterly commission processing and reporting.
• Assist with annual planning activities, including quota and target development.
• Collaborate with team members and other departments to research and resolve rebate and sales-tracing issues.
• Identify recurring or systemic rebate issues and communicate findings to department management.
• Support rebate administration processes, reporting, and operational improvements.
• Assist with training new Rebate Coordinators and cross-training existing employees on rebate administration systems and processes.
• Partner with Sales, Finance, Customer Service, IT, and other commercial teams to align data, systems, and reporting.
• Communicate analytical findings to technical and non-technical audiences.
• Provide analytical support for cross-functional initiatives and track project deliverables.
• Participate in special projects, including system testing and coordination with other departments.
• Collaborate with department management to develop testing scenarios and support system improvements.
• Perform other duties and projects as assigned.

Benefits

• Medical coverage through a MEC (Minimum Essential Coverage) plan.
• Vision coverage.
• Dental coverage.
• 401(k).
• Employee Assistance Program (EAP) services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level