Business Analyst, Operations

DSV•Burleson, TX

1d•$70,000 - $85,000

About The Position

The Business Analyst joins a team that generates insights to guide operational strategy and day-to-day execution. The role gathers customer insights, mines data, makes recommendations, and helps senior leaders make business decisions. Working closely with operations, the analyst helps shape the structure and support of the business. The position calls for sound judgment, strong analytical abilities, and creative problem-solving to improve the customer delivery experience, and provides exposure to business, financial, and technical teams across DSV.

Requirements

Bachelor's degree required.
Excellent computer skills, including MS Office Suite, Excel pivot tables and formulas, Windows, or Visio.
English reading, writing, and verbal communication skills.
Ability to handle basic statistical control methods.
Willingness to take personal responsibility for actions and results, adhere to standards, and remain internally motivated under pressure.
Strong problem-solving and decision-making skills; ability to follow communication channels, manage time, multitask, prioritize, and pursue process improvement and innovation.
Impeccable attention to detail and an interest in processes and systems.
Ability to learn systems and tools quickly; excellent analytical skills.
Ability to write advanced SQL queries in BigQuery, clean and validate data, and use Data Studio, gSheets, gSlides, Apps Script, AppSheet, and Gemini.
Ability to implement and validate corrective and preventive actions; expertise in MS Office, including Access and Excel pivot tables.
Excellent verbal and written communication and interpersonal skills; ability to coordinate and motivate oneself and others.
Willingness to ask questions, clarify requirements, and develop continuous-improvement ideas.
Comfort communicating with people at all organizational levels and working across multiple units in a matrix environment.
Ability to understand the company's business strategy, vision, operations, regional working relationships, and client-specific strategic objectives.

Nice To Haves

Advanced degree preferred.
Five or more years of experience in warehouse or distribution operations, preferably emphasizing logistics or supply chain management, business, or sales and marketing.

Responsibilities

Uncover trends and correlations to develop insights that improve operational decisions.
Use data mining, quantitative analysis, and statistical models to understand customer interactions, improve customer experience, and meet business goals.
Collaborate across the organization to develop functional best practices and advocate for improvements to enterprise-wide tools.
Design, develop, and maintain performance metrics, reports, analyses, and dashboards to support business decisions.
Apply reporting and analysis best practices, including data integrity, test design, analysis, validation, and documentation.
Work with management on important issues and projects.
Assess and document business procedures; recommend new methods and procedures, implementation plans, schedules, and reports for management review.
Maintain recordkeeping databases and produce reports.
Review reports and recommend productivity and efficiency improvements.
Research and analyze comparable organizations and operations.
Support strategic-client business reviews by developing and presenting materials that demonstrate DSV's performance and value creation.
Analyze business cases and existing data to identify cost-saving initiatives and develop client-facing case studies.
Develop client relationship management skills through implementation support, AQP meetings, Deep Dives, and Business Reviews.
Design, develop, and implement IT solutions across functions.
Work with business leaders and clients to analyze and document client requirements and implement best-practice, consistent, standardized IT solutions.
Perform other duties as assigned.