About The Position

The Business Systems Analyst (BSA) will support an Agentic AI BPM focused on generating and delivering compliant text and managing digital marketing content workflows across an enterprise technology stack. The role requires a strong technical background in Generative AI, API integration, guardrails, and the complexities of connecting AI capabilities with enterprise systems. The BSA will translate and document workflow requirements and collaborate with AI/ML developers on technical requirements describing how the Master Orchestration layer interfaces with adjacent legacy systems. The role requires familiarity with enterprise architecture and digital content workflow and creation tools, DAM, and production applications such as AJO. The analyst will work with tools and platforms including Adobe Workfront, Adobe Express, Adobe Firefly, Adobe Experience Manager Assets, and Veeva Vault Promomats. They should understand how an AI agent can source data from workflow orchestration tools, generate draft text, extract relevant data and metadata from DAM, and send digital content data to downstream solutions through APIs. The position is described as hybrid and limited to local candidates. Pharma domain experience is required.

Requirements

  • 8+ years of experience as a Business Systems Analyst or Functional Analyst.
  • Pharma domain experience.
  • Proven experience in a Product Owner or Delivery Coordinator capacity within a large-scale enterprise environment.
  • Strong experience in Content Supply Chain or Digital Content Management.
  • Hands-on experience with Adobe Express and Content Assembly platforms.
  • Strong understanding of content creation, assembly, composition, and modular content workflows.
  • Experience with DAM, metadata, taxonomy, and content governance processes.
  • Experience in requirements gathering, functional analysis, UAT, documentation, and training.
  • Experience working in Agile delivery models.
  • Strong stakeholder management, communication, and cross-functional collaboration skills.
  • Knowledge of LLM orchestration and prompt engineering for headless system interactions.
  • Strong technical background focused on Generative AI capabilities for generating and delivering compliant text.
  • Understanding of API integration, guardrails, and related complexities.
  • Understanding of how digital marketing content flows through an enterprise technology stack.
  • Enterprise architecture familiarity, including digital content workflow tools, creation tools, DAM, and production applications such as AJO.
  • Strong knowledge of API architectures for Adobe Workfront, Adobe Express, Adobe Firefly, Adobe Experience Manager Assets, and Veeva Vault Promomats.
  • Understanding or experience mapping AI-agent workflows that source data from tools such as Adobe Workfront, generate draft text, extract relevant DAM data and metadata, and push digital content data to downstream API-connected solutions.

Responsibilities

  • Document functional requirements for Agentic AI BPM workflow requirements.
  • Collaborate with AI/ML developers to document technical requirements describing how the Master Orchestration layer interfaces with adjacent legacy systems.
  • Translate digital marketing content workflow requirements across the enterprise technology stack.
  • Support requirements and documentation for workflows involving AI agents, including sourcing data from workflow orchestration tools, generating draft text, extracting data and metadata from DAM, and sending content data to downstream API-connected solutions.
  • Perform requirements gathering, functional analysis, UAT, documentation, and training.
  • Work in a Product Owner or Delivery Coordinator capacity in a large-scale enterprise environment.
  • Coordinate with stakeholders and cross-functional teams.
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