Business Analyst, IT Applications (Distribution & Warehouse Systems)
About The Position
As a Business Analyst, IT Applications, you will bridge Distribution Operations teams and IT, supporting the systems that help distribution centers operate efficiently. You will work with warehouse users, business stakeholders, and technical teams to troubleshoot production issues, improve business processes, and implement technology solutions that support daily operations. The role supports and enhances Warehouse Management System (WMS) and ERP applications used across distribution centers. It includes gathering requirements, resolving production issues, participating in system enhancements and implementations, supporting testing and User Acceptance Testing (UAT), and preparing documentation and training materials. The position also participates in an on-call support rotation for production systems.
Requirements
- Bachelor's degree in Information Technology, Industrial Engineering, Operations Management, Logistics, Supply Chain, or a related field.
- 2–5 years of experience supporting warehouse, distribution, or supply chain operations through IT applications or Business Analyst responsibilities.
- Experience working with Warehouse Management Systems (WMS).
- Experience working with ERP systems such as JD Edwards (JDE), SAP, Oracle, or similar platforms.
- Experience gathering business requirements, documenting processes, supporting testing, and resolving production issues in a business applications environment.
- Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across business and technical teams.
- Customer-focused mindset and ability to train and support end users.
- Excellent written and verbal communication skills in English.
- Ability to travel up to 1030% based on project needs.
Nice To Haves
- Experience with Manhattan WMS.
- Spanish language skills.
- Experience in retail distribution, manufacturing distribution, third-party logistics (3PL), or warehouse operations.
Responsibilities
- Partner with distribution and warehouse stakeholders to gather business requirements and translate operational needs into system solutions.
- Support and enhance WMS and ERP applications used across distribution centers.
- Investigate, troubleshoot, and resolve production issues with business users and technical teams, identifying root causes and implementing solutions.
- Participate in system enhancements, upgrades, testing, and implementations, including documenting requirements, validating functionality, and supporting UAT.
- Develop process documentation, user guides, and training materials for new functionality and process improvements.
- Collaborate with cross-functional IT teams and business partners on projects that improve warehouse and distribution operations.
- Participate in an on-call support rotation for production systems supporting distribution centers.
Benefits
- Mentorship and continuous development opportunities.
- Attractive benefits packages.
- Opportunity to work with a diverse group of colleagues.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
