Business Analyst - Global Revenue Operations

This role is responsible for supporting sales and services related programs, processes, and initiatives across multiple regions. The main focus is on optimizing internal business needs, improving processes and tools, and driving efficiency across the organization. The ideal candidate should have excellent communication, project management, and data analysis skills, as well as a strong understanding of the OpenTable Sales and Services organization. Salesforce Lightning expertise is required, and the ability to work and partner across multiple functions is essential.

• Support a variety of sales and services related programs, processes, and initiatives across North America, Europe, and Asia Pacific
• Work cross-functionally with multiple departments and teams to support the rollout and optimization of internal business needs
• Make recommendations for internal systems and related processes and training
• Maintain and improve processes and tools to drive efficiency across the organization
• Achieve and maintain subject matter expert status on RSS SFDC processes and tools
• Drive adoption and optimization of internal processes and tools across roles
• Train and support the RSS team
• Represent the team in cross-functional projects and initiatives
• Communicate project strategy, status, expectations, deadlines, and results
• Collect feedback and handle inbound requests for process and system enhancement
• Be accountable for SFDC data stewardship and improvement
• Prepare and present data analysis, process enhancement, or new roll-out for various audiences

• Ability to learn quickly and remember detailed technical and business processes
• Excellent understanding of the OpenTable Sales and Services organization, or the ability to lead
• Excellent communication, project management, and data analysis skills
• Salesforce Lightning expertise required
• Passion for enabling high levels of productivity through process efficiency and clear support
• Ability to speak the SFDC language in order to make recommendations for processes and communicate effectively with Business Optimization and Product teams
• Natural curiosity to ask "why" and "what if" in the spirit of ongoing enhancements
• Proven track record of successfully working and partnering across multiple functions
• High energy, contagious enthusiasm, and willingness to take on tough projects and be a peer leader

• Vacation: accrue 25 days a year or 33 days for CSR Team
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts