Account Manager

The Account Manager at OpenTable is responsible for managing a portfolio of restaurants and ensuring their success as OpenTable customers. This role involves building and maintaining relationships with restaurant management, optimizing reservation flow, identifying sales opportunities, and resolving customer concerns. The Account Manager will also collaborate with the Marketing team to design and execute restaurant-specific marketing programs. The ideal candidate will have experience in account management or a similar role in the restaurant/hospitality industry, strong customer service skills, and a deep understanding of restaurant operations.

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
• Assist restaurant management with configuration to optimize reservation flow.
• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
• Achieve company goals and sales objectives set quarterly.
• Track weekly meeting activity in Salesforce.
• Monthly meetings with Elite members.
• Act as an advocate for restaurant customers and resolve cross-functional issues.
• Act as the high-level point of contact for restaurant customer concerns.
• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs.
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades.
• Educate operators about trends in the industry and offer rare insight.
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts.

• Account management or equivalent experience in a restaurant/hospitality environment
• Validated customer service skills
• Deep expertise in restaurant operations and management experience working in the restaurant market
• Ability to work across many departments to take on problems and achieve results
• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
• Ability to manage objections and comfortable with a consultative sales approach
• Confident in the delivery of training and speaking in front of groups
• Excellent social and planning skills: task prioritization, effective time management
• Strong writing, presentation, and interpersonal skills
• Analytical and data-driven approach for making and supporting business decisions
• Knowledge of Google Suite, basic web design or HTML is a plus
• Valid driving license and transportation (all business-related travel expenses reimbursed)
• Appreciate working in an unstructured and forward-thinking environment
• College degree preferred

• Work from (almost) anywhere; wherever you do your best work
• Focus on mental health and well-being
• Company paid therapy sessions through SpringHealth
• Company paid subscription to HeadSpace
• Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)
• Generous paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Health, dental & vision plans
• 401k with company match
• Focus on your career growth
• Enriched learning and development opportunities
• Leadership development
• Access to thousands of on-demand e-learnings