Customer Support Representative - Bilingual (Remote, Canada)

As a Customer Support Representative at OpenTable, you will be responsible for providing excellent service and support to our customers. You will be the primary contact for our large customer base in North America and worldwide, answering complex questions and assisting with product usage via telephone, email, and internet. With a focus on the restaurant and hospitality industry, you will use your problem-solving skills and passion for helping people to ensure customer satisfaction. This role offers the opportunity for growth and continuous improvement in a flexible and script-free environment. Fluency in English and either French or German, as well as being based in Canada, are required for this position.

• Provide support to customers via telephone, email, and/or Internet
• Answer complex questions on function and usage of products
• Serve as the primary contact for a large customer base in North America and worldwide
• Ensure excellent service is provided to customers
• Start each day with energy and enthusiasm
• Lobby to ensure both customer and company needs are met
• Tackle problems and provide solutions
• Maintain integrity and respect for customer trust
• Adapt to diverse customer styles
• Continually seek feedback and implement improvements
• Work shifts typically starting at 5:00 am PT and ending at 10:00 pm PT
• Be willing to work overtime during peak times/seasons

• Candidate must speak English + French, or English + German
• Candidate must be based in Canada
• Have an interest (or background) in the restaurant or hospitality industry
• Appreciate any relevant experience in the industry
• Start every single day with energy and enthusiasm
• Ability to know what’s right for the customers and the company
• Love to tackle problems and provide solutions
• Have experience in helping others with technical issues
• Value integrity and respect the trust of customers
• Enjoy working in a script-free environment
• Use experience and personality to provide excellent service
• Ambitious in career growth
• Thrive on the opportunity to continually grow and improve
• Receptive to feedback and actively seek it
• Able to provide support to customers via telephone, email, and/or Internet
• Willingness to work shifts typically starting no earlier than 5:00 am PT and ending no later than 10:00 pm PT
• Willingness to work overtime during peak times/seasons

• Excellent social skills, with a bias towards customer service
• Strong communication skills: active listening, writing/typing, informal communication
• Speaking, reading and writing in English + French, or English + German is required
• Restaurant/hospitality experience preferred
• 1+ years' experience providing customer support, by phone, email, chat, preferably in a software support environment
• Experience using current Microsoft Windows operating systems
• Knowledge of iOS and Apple Hardware
• Experience with the use of support desk tools like Salesforce, Communities, live chat
• Proficient in English + French, or German
• Remote work allowed