Business Analysis Manager

Arizona Department of Administration•Phoenix, AZ

5d•$97,685 - $109,501•Hybrid

About The Position

The Arizona Department of Economic Security’s Child and Community Services Division is seeking a Business Analysis Manager to serve as a liaison between Information Technology and multiple agency business units. The role manages professional employees, establishes schedules and priorities, provides direction and technical guidance, and addresses administrative issues. It adapts departmental plans to resource and operational challenges and makes decisions guided by policies, procedures, and business plans, with guidance from senior management teams. The position manages complex projects involving the design, development, and testing of major system changes; gathers and analyzes data; supports technical testing and implementation; and trains staff on operational procedures and troubleshooting. The role also coaches team members, evaluates employee performance, and recommends pay actions. The position is based at the Child and Community Services Division in Phoenix, Arizona. Remote work within Arizona may be available depending on business needs and continued performance. Remote work is a management option, not an employee entitlement. Salary is $97,685–$109,501 (Grade 29).

Requirements

Bachelor’s degree or five years of experience in business analysis, business management, or equivalent experience.
Knowledge of federal, state, and departmental laws, regulations, policies, and procedures.
Working knowledge of infrastructure technologies and enterprise in-house-developed applications.
Knowledge of developing, organizing, and writing policies and procedures.
Understanding of management and leadership and of the business program or function being managed.
Knowledge of manual and automated system design, systems analysis, and automated data processing.
Knowledge of problem-solving and quality-improvement methodologies, practices, policies, and procedures.
Strong administration and leadership skills.
Strong customer service, interpersonal, and consultative skills.
Excellent written and oral communication skills.
Excellent problem-solving, analytical thinking, and attention to detail.
Organizational, planning, and facilitation experience with individual and group meetings.
Coordination skills with staff at all levels and agencies inside and outside DES and state government.
Ability to balance, prioritize, and organize multiple tasks and manage medium to large teams.
Ability to collaborate across teams and the enterprise and apply creative solutions to business problems.
Ability to synthesize constructive feedback and adjust plans accordingly.
Ability to resolve incidents and problems efficiently and effectively, adapting communication to customers’ competence levels.
Ability to proactively understand and anticipate internal and external customers’ needs and priorities.
Valid fingerprint clearance card required for employees or contractors with access to federal tax information.
If driving on state business is required, maintain a current, valid, class-appropriate driver’s license, meet required training and driving-record standards, and maintain required liability insurance when using a personally owned vehicle.
Successfully pass background and reference checks; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

The ideal candidate will have a bachelor’s degree or five years of experience in business analysis, business management, or equivalent experience.

Responsibilities

Adapt departmental plans and priorities to address resource and operational challenges.
Manage complex projects requiring the design, development, and testing of major system changes.
Gather, research, and analyze statistical data for complex reports and large projects, using computer programs and relational databases.
Provide leadership to supervisors, employees, colleagues, and customers; train staff on operational procedures and troubleshooting techniques.
Manage staff by defining schedules, setting priorities, providing support and direction, and addressing administrative issues.
Communicate with program-area staff to provide technical support and collaborate with DTS staff on testing and implementing technical performance enhancements.
Promote a productive work environment and provide technical guidance to employees, colleagues, and customers.
Coach team members, complete employee performance evaluations, and recommend pay actions.
Develop and monitor department-level budgets and project-related costs.
Identify required resources, train and schedule resources, monitor their work, and lead hiring processes.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities