Buffet Food Server - Part Time

PENN Entertainment • Biloxi, MS

6d

About The Position

The Buffet Food Server provides friendly, courteous service to customers and fellow team members, demonstrates thorough knowledge of menu selections and daily specials, and answers questions and makes suggestions. The role includes cleaning and general maintenance, reporting guest complaints or other issues to leadership, and serving as an ambassador for Food and Beverage outlets. The server supports and promotes company customer-service standards, helps ensure those standards are followed by team members, complies with applicable regulations, reports potential compliance issues, and maintains confidentiality in departmental and company matters. The position requires standing for a full shift and performing other duties as assigned by a supervisor or member of management. This is a part-time position.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to stand for a full shift.
• Ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to follow written, oral, or diagram-based instructions and apply common-sense understanding.
• Ability to address problems involving several concrete variables in standardized situations.
• Excellent verbal and written communication skills.
• Ability to perform arithmetic with whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and interpret bar graphs.
• Ability to demonstrate proper phone etiquette.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.

Nice To Haves

• Prior food handling, cashier, and/or attendant experience.
• Knowledge of proper food holding temperatures and ability to identify temperature danger zones.
• Understanding of the proper use of cleaning chemicals.

Responsibilities

• Provide friendly, helpful, and courteous service to customers and fellow team members.
• Know menu selections and daily specials; answer questions and make suggestions.
• Perform assigned cleaning and general maintenance tasks.
• Report issues and guest complaints to a leader or management.
• Serve as an ambassador for Food and Beverage outlets.
• Support, promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Help ensure customer-service standards are followed by team members and address issues as they arise.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Perform other duties as assigned by a supervisor or member of management.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED