Buffet Food Server - Part Time

Boomtown Casino Biloxi • Biloxi, MS

6d

About The Position

PENN Entertainment is hiring a part-time Buffet Food Server to provide courteous customer service and support its Food and Beverage outlets. The role requires knowledge of menu selections and daily specials, answering guest questions and making suggestions, completing cleaning and general maintenance tasks, and reporting guest complaints or other issues to a leader. The server helps promote customer service standards, supports regulatory compliance, and maintains confidentiality in departmental and company matters. The position requires standing for a full shift and working weekends, nights, and holidays as scheduled.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to stand for a full shift.
• Ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to understand and carry out written, oral, or diagram-form instructions using common sense, and to address problems involving several concrete variables in standardized situations.
• Excellent verbal and written communication skills.
• Ability to perform arithmetic with whole numbers, fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret bar graphs.
• Ability to demonstrate proper phone etiquette.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.

Nice To Haves

• Prior food handling, cashier, and/or attendant experience.
• Knowledge of proper food holding temperatures and the ability to identify temperature danger zones.
• Understanding of the proper use of cleaning chemicals.

Responsibilities

• Exhibit a friendly, helpful, and courteous manner when dealing with customers and fellow team members.
• Perform other duties as assigned by a supervisor or member of management.
• Display thorough knowledge of menu selections and daily specials.
• Answer questions and make suggestions.
• Perform assigned cleaning and general maintenance tasks.
• Report issues and guest complaints to a leader.
• Serve as an ambassador for all Food and Beverage outlets.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by team members and address issues as they arise; report issues to Management.
• Ensure regulatory compliance within the area of responsibility and report potential issues to Management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED