Budtender

PharmaCann•Hillsboro, OH

About The Position

The Budtender creates a world-class customer experience and supports a positive, customer-service-oriented, compliant work environment. The role executes hospitality initiatives and operational objectives at a PharmaCann retail location, while meeting customer needs, product performance expectations, and sales and marketing objectives. The Budtender is expected to be passionate about the role and willing to educate people about cannabis. The position involves customer engagement and sales, accurate use of the point-of-sale system, compliance with company protocols and applicable security, safety, and legal requirements, and maintaining an organized point-of-sale area. The Budtender may also assist with other operational functions, including call center activities, inventory, outreach, security, delivery acceptance or delivery, and visual merchandising. Depending on the state or location, the role may require a current driver’s license and a good driving record.

Requirements

Must be at least 21 years old, or meet the applicable state-regulatory age requirement.
High school diploma required.
At least 2 years of customer-service experience in a fast-paced retail environment.
Strong analytical skills to assess data, facts, and figures.
Intermediate-level math skills.
Experience and ability to manage a register accurately.
Exceptional customer-service skills.
Strong attention to detail and ability to solve problems calmly, professionally, and courteously.
Strong computer-based skills.
Dynamic interpersonal and communication skills.
Business-minded personality.
Highly self-motivated and ethical.
Valid driver’s license and ability to pass a Motor Vehicle Record background check, where state-specific requirements apply.
Ability to work weekends and holidays on a rotating schedule.
Ability to work overtime according to business needs.
Must remove jewelry and visible piercings; false nails, nail polish, false eyelashes, and other potential food contaminants are not allowed in processing or production areas.
Ability to stand, walk, bend, work with hands and arms extended horizontally or above the head for long periods, lift up to 50 pounds, lift and carry product totes, push carts, and move or adjust process equipment.

Responsibilities

Meet and exceed personal sales-volume and KPI goals.
Contribute to the business and adapt to change while supporting the company’s retail approach.
Deliver the hospitality program as an authentic, confident, self-directed team member.
Drive repeat business through local networking, customer data capture, patient confidence, and customer loyalty.
Maintain current knowledge of products, the cannabis industry, and applicable laws and regulations.
Answer customer questions and provide information about products and their use.
Deliver a high-quality customer experience through engagement, sales techniques, and product knowledge.
Accurately use PharmaCann’s point-of-sale system and process customer transactions with attention to detail.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Accommodate flexible schedules, including weekends, evenings, and holidays.
Keep the point-of-sale area clean and organized.
Assist with other assigned duties and operational functions, including call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Where required by state or location, maintain a current driver’s license and a good driving record.
Represent the organization positively to employees, customers, the industry, and the community.
Support PharmaCann’s culture, values, purpose, goals, and key objectives.