Budtender

PharmaCann•Westminster, MD

1d•Onsite

About The Position

The Budtender creates a world-class customer experience and supports a positive, customer-service-oriented, compliant work environment at a PharmaCann retail location. The role executes initiatives that achieve hospitality goals and adheres to company policies, procedures, and operational objectives. It also supports visual standards and presentation, customer needs, product performance, and sales and marketing objectives. The position calls for a strong interest in helping customers become educated about cannabis. The Budtender may assist with other operational duties, including call center support, inventory, outreach, security, delivery acceptance or delivery, and visual merchandising. Depending on state or location, the position may require a current driver’s license and a good driving record. The job operates in a professional retail store environment, may require minimal travel, and may involve working outdoors or in inclement weather.

Requirements

At least 21 years of age, or the minimum required by state regulations.
High school diploma or equivalent; a high school diploma is required.
At least 2 years of customer service experience in a fast-paced retail environment.
Strong analytical skills for assessing data, facts, and figures.
Intermediate-level math skills.
Experience and proven ability to manage a register accurately.
Exceptional customer service skills.
Strong attention to detail and ability to resolve problems calmly, professionally, and courteously.
Strong computer-based skills.
Strong interpersonal and communication skills.
Business-minded personality.
Highly self-motivated and ethical.
Valid driver’s license and ability to pass a Motor Vehicle Record background check where state-specific requirements apply.

Nice To Haves

Bilingual ability is a plus for specific locations.

Responsibilities

Meet and exceed personal sales volume and KPI goals.
Support company growth and adapt to changes in the retail model.
Contribute to the hospitality program as an authentic, confident self-leader.
Encourage repeat business through local networking, customer data capture, patient confidence, and patient loyalty.
Maintain current knowledge of products, the industry, cannabis laws, and regulations.
Answer customer questions and explain products and their usage.
Deliver high customer-experience standards through customer engagement, sales techniques, and product knowledge.
Accurately use PharmaCann’s point-of-sale system, applicable state systems, and new-customer files.
Process customer transactions accurately and with close attention to detail.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Maintain a clean and organized workplace.
Accommodate flexible scheduling, including weekends, evenings, and holidays.
Perform other assigned duties and assist in other operational functions, which may include call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Project a positive image of the organization to employees, customers, the industry, and the community.
Represent PharmaCann’s culture, values, and purpose, goals, and key objectives.