Budtender

Ivy Hall•Streamwood, IL

2d•$18 - $20

About The Position

Ivy Hall is seeking an enthusiastic, knowledgeable, and service-driven Budtender to join its retail team. The Budtender shapes each customer’s experience by providing personalized product guidance, education, and hospitality in a compliant, high-energy retail environment. The ideal candidate is approachable, detail-oriented, eager to learn about cannabis, and able to build lasting relationships with guests while helping make each visit inspiring and educational. The role combines customer service, retail operations, compliance, and teamwork. Budtenders guide customers through cannabis education and product choices, process transactions and orders, maintain merchandise and work areas, follow inventory and regulatory requirements, and participate in ongoing product training. Work is performed both remotely and in a retail environment; noise is usually moderate.

Requirements

High school diploma or equivalent required.
Must be at least 21 years old and able to register as a cannabis agent with the state.
Competence with standard office and retail technology, including POS systems, Microsoft Word, Excel, and email.
Ability to lift up to 30 pounds unassisted and remain standing or walking for more than 5 hours per shift.
Ability to bend, kneel, and reach, with or without assistance.
Strong attention to detail and ability to follow operational and compliance procedures precisely.
Eagerness to learn about cannabinoids, terpenes, and diverse product applications.
Understanding of cannabis regulations or willingness to be trained on state and local laws.

Nice To Haves

1–2 years of retail, hospitality, or customer-facing experience preferred.

Responsibilities

Greet customers warmly and professionally.
Guide customers through cannabis education and make recommendations tailored to their preferences and experience levels.
Build lasting relationships with returning guests and foster loyalty and brand trust.
Partner with teammates to provide a seamless retail experience across customer touchpoints.
Process customer transactions accurately using the Point of Sale (POS) system and follow state-monitored inventory protocols.
Verify customer identification and assist at the front desk as needed to support compliance and security.
Prepare and verify online orders for accuracy before pickup.
Stock, merchandise, and replenish displays for regulated and unregulated inventory.
Follow state and local cannabis regulations and all compliance requirements.
Maintain accurate recordkeeping and tracking in the state inventory system.
Keep the workstation and retail environment clean, organized, and sanitized.
Support managers and fellow budtenders in achieving store goals.
Participate in ongoing cannabis education and product training.
Contribute to a positive, collaborative team culture focused on service excellence.