Budtender

C3 Industries•Webberville, MI

1d•Onsite

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. It operates the High Profile Cannabis Shop retail network and several product brands, serving customers in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey. The Sales Associate delivers customer service and drives sales through personalized product recommendations and upselling. The role guides customers through understanding, selecting, and purchasing cannabis products suited to their needs and preferences. Combining product knowledge with a proactive sales approach, the Sales Associate supports a positive customer experience and store performance. The position is at the dispensary at 831 Highview Dr, Webberville, Michigan 48892. The listed operating hours are 8:30 a.m. to 10 p.m. The role includes customer check-in and ID verification, assistance with state-required forms, customer education, order fulfillment, stocking, sales and customer service, point-of-sale use, cash handling, inventory tasks, and support for store compliance. Employees may need to work nights, weekends, and some holidays and must obtain and maintain required state licenses for their work location.

Requirements

At least 1 year of customer service experience.
High school diploma or GED.
Experience with point-of-sale systems and cash-handling practices.
Commitment to regularly reaching key performance indicators.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills, including professional, businesslike correspondence.
Ability to pass a background check.
Must be at least 21 years old.
Willingness to work nights, weekends, and some holidays.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Knowledge of state and local regulations.

Responsibilities

Provide high-quality customer service and prioritize the customer experience.
Meet or exceed individual sales targets and conversion-rate goals using effective sales techniques and an understanding of customer needs.
Greet customers and perform initial check-in verification of required identification.
Assist new customers with state-required forms and update customer information in the system as needed.
Maintain the waiting room and stock the sales floor during downtime.
Educate customers about cannabis properties and product genetics based on their desired effects, ailments, or requests.
Fill online orders efficiently while keeping the customer experience at the forefront.
Handle customer complaints professionally and escalate issues to management when needed.
Maintain knowledge of products, brands, and strains, and keep up with current cannabis trends.
Use and maintain the point-of-sale system accurately.
Follow cash-handling policies and perform daily cash management responsibilities and compliance reporting.
Assist with product intake, inventory counts, and regular audits.
Work with the management team to increase sales and foot traffic.
Support daily compliance with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.