Budtender

PharmaCann•Westminster, MD

6h•Onsite

About The Position

The Budtender creates a world-class customer experience for all customers and promotes a positive, customer service-oriented, compliant work environment. The role executes initiatives that achieve hospitality goals at a PharmaCann retail location and supports compliance with company policies, procedures, and operational objectives. It also carries out visual standards and presentation needs in alignment with customer requirements, product performance, and sales and marketing objectives. The Budtender should be passionate about the role and willing to help people become educated about cannabis. The role operates in a professional retail store environment and routinely uses standard office equipment, including computers, phones, and photocopiers. It may involve minimal travel and work outdoors or in inclement weather. Scheduling requires flexible availability, including weekends, evenings, holidays, and overtime as needed.

Requirements

Minimum age of 21, or the age required by state regulations.
High school diploma or equivalent.
At least 2 years of customer service experience in a fast-paced retail environment.
Strong analytical skills for assessing data, facts, and figures.
Intermediate-level math skills.
Demonstrated ability and experience accurately managing a register.
Strong customer service skills.
Strong attention to detail and ability to solve problems calmly, professionally, and courteously.
Strong computer-based skills.
Dynamic interpersonal and communication skills.
Business-minded personality.
Highly self-motivated and ethical.
Valid driver’s license and ability to pass a Motor Vehicle Record background check where state-specific requirements apply.
Ability to accommodate flexible scheduling, including weekends, evenings, holidays, and overtime as needed.

Nice To Haves

Bilingual ability is a plus for specific locations.

Responsibilities

Meet and exceed personal sales volume and KPI goals.
Contribute to building the company and business, embrace change, and help disrupt the traditional retail model.
Support the team as an authentic, confident self-leader who strives to execute the hospitality program.
Drive repeat business through local networking, customer data capture, patient confidence, and patient loyalty.
Maintain current knowledge of products, the industry, cannabis laws, and regulations.
Proactively answer customer questions and provide information about products and their usage.
Deliver high customer experience standards through customer engagement, sales techniques, and product knowledge.
Accurately use PharmaCann’s Point of Sale system, including state systems and new customer files.
Execute customer transactions carefully and ensure register accuracy.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Maintain a clean and organized workplace.
Assist with other assigned duties and operational functions, including call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Where required by state or location, hold a current driver’s license and maintain a good driving record.
Project a positive image of the organization to employees, customers, the industry, and the community.
Embody PharmaCann’s culture, values, and tenets and support its purpose, goal, and key objectives.